Yami 亚米Reviews of yamibuy.com

Foods are Expired MORE THAN 1Year!!! I bought numbers of items from this website in order to take the advantage of spending $50 with free shipping. two of the items tasted “abnormal”; after checking carefully on the packages, i realized there’s a stamped for “use before date” showing 12 2023, but I purchased both packages in April 2025 online. REALLY?! I cannot believe they are selling foods More than one year after passing their expiration date!!! To be fairly, their customer service is good because two packages showed up damaged; their customer service was responsive and refunded me right away. To conclude: I would check very carefully for every item from this website for the product expiration date!!

If a negative 10 were a rating option, I would give it to Yami due to their extremely poor customer service and the significant difficulty in obtaining refunds, despite their advertised 30 day worry free refund, which led me to request a refund via my bank. Caution is advised when buying from this online store.

Bad bad bad customer service. They had bad attitude. I don't want to use this site anymore.

I was very pleased to find that this store sold exactly what I wanted at a retail price I was happy with (Amazon is 3x the price). I stocked up. I bought 30 pkgs. The shipping took about 2 weeks which I live in a very rural area and it even takes Amazon a week to ship to me. So I wasn’t upset. I got them and they weren’t damaged. I will definitely be purchasing a lot more from them. Thanks for a great experience

Returning is much more complicated than other carriers. I bought a hotpot cooker but was denied for returning due to no original package.

I recently bought bread from Yami, and the expiration date on the package is formatted as dd/mm/yy, which is confusing, especially since the typical format in the U.S. is mm/dd/yy. This led to some understandable confusion. When I tried to return the product (unopened, of course), I was told by customer service that they don't process returns for food unless there’s a quality issue. Fair enough, but their return policy isn't made clear on the product page, and that’s something that should be communicated upfront. It’s frustrating to see a company so dismissive of customer concerns, especially when I’m just trying to get some clarity on a simple issue. Yami’s return policy is a joke, and they clearly don’t care when they lose a customer.

Do not buy anything from this store! If you want to return anything, they will charge you 15% restocking fee. When you starts the return process, they would never tell you this until you pay your own shipping and ship the product back.

Their customer service is so mean and made a sarcastic tone like they are talking to a poor / who can not afford their product tone. SO disgusting and does NOT offer a refund option when all package is untouched.