Yami 亚米Reviews of yamibuy.com

It was supposed to come on the 18th and never came it’s still in New Jersey

Get what I order, and it comes quickly! Will continue to shop the site!

Poor customer service and an unreasonable return/refund policy. Product information was unclear, and instead of resolving the issue, they kept insisting they were right and refused a proper refund. The return and refund policy feels outdated and unreasonable by U.S. standards. This kind of strict “no return, no refund” approach may be common in some Asian markets, but it is not acceptable or consumer-friendly in the U.S., especially for personal care products where clear disclosure is important. As someone familiar with both markets, this felt like a policy that does not consider U.S. consumer expectations at all. I would not recommend ordering from this company if you expect fair customer service or a reasonable return/refund process.

When my order arrived, the chili sauce bottle was shattered, and the oil leaked all over the other packages. The ceramic bowl was broken, and two packs of noodles were torn. I contacted customer service twice. They said they would refund only the broken items or those with obvious damage, and told me to clean up the chili oil myself. Anyway they refunded me with a gift card that had already expired two days earlier. To make things worse, that “refund” card wasn’t even new — it was one they had given me previously when I was upgraded to Gold Member status for spending a lot. Then I left a bad review on their site. I didn’t expect there would be any new developments, but Yami actually went further — they deleted not only my negative review but also my entire purchase history from their website. At this point, I honestly suspect that all those glowing reviews on their site might be fake.

I strongly advise against purchasing from this company. After placing an order, they refused to ship the items unless I provided them with photographs of my credit card. This is an unacceptable and highly insecure practice that no legitimate business should ever require. I am forced to report the transaction as fraudulent to my bank and will be canceling the charge immediately. Avoid this company at all costs.

The package is missing, and customer service refuses to offer either a refund or a replacement. They keep telling me to come back after three days, which is a complete waste of time and energy.

Yami is a trust worthy platform with best price and best delivery experience.

Customer service was super unhelpful and rude. I placed an order (my first ever order on the site), tried to cancel some items from my order 10 minutes after I placed it, and the customer service rep just kept giving me canned replies saying once an order is placed, I cannot modify it even if it hasn’t been processed or shipped yet. My only options are to keep the order as-is or cancel the entire order. Technically I probably could have reordered without the items I tried to cancel, but they were so rude that I refused to give them any of my business.