Zung K.
I see Yami is getting bad rep here but…
I see Yami is getting bad rep here but I've always felt welcome and appreciated buying from them. I dont discredit any other peoples experiences but mine has always been good.

The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. We’re bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America.
Yami 亚米 (yamibuy.com) has 526 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Food Production · Costa Mesa, California
Excellent
Food Production · SAN FRANCISCO, California
Excellent

Food Production · Los Angeles, California
Excellent

Food Production · Irvine, California
Excellent
526 approved reviews, newest moderated first
Zung K.
I see Yami is getting bad rep here but I've always felt welcome and appreciated buying from them. I dont discredit any other peoples experiences but mine has always been good.
customer
I asked if they can credit my refund as gift card balance when a package is damaged and undeliverable. Without permission from me or any explanation, they refunded to my original payment method. I wanted to verify to decided if I want a replacement sent or getting a refund but never given the opportunity. Their tone of voice is very impolite and ignorant even when I asked a question politely. My advice is: if things go smoothly and you don’t need to deal with the horrible customer service, you might be fine. But if something comes up, anticipate rude customer service and getting nowhere with your request.
Cecil B.
I love this company and its wide variety of Asian products, which are competitively and reasonably priced. My orders are delivered quickly, and the low price of $5.99 for delivery is a rare bargain. Orders are shipped for free when my purchases are $49 or more.
Val S.
The PEPERO STRAY KIDS product was advertised as a Stray Kids Pick, but the item I received was a standard box without any Stray Kids–themed packaging or content. This was misleading based on the listing. I contacted customer service and spoke with Jenny, who explained that the website states customers may not always receive the Stray Kids version.
Response from Yami 亚米Apr 8, 2026
Thank you for your feedback, and we’re sorry to hear about your disappointment with the product received. We understand how the listing may have led to the expectation of receiving a Stray Kids–themed version. While the product is labeled as a “Stray Kids Pick,” availability of the themed packaging may vary, as noted on the product page. We apologize for any confusion this may have caused. We appreciate you reaching out to our customer service team, and we will continue to review how product information is presented to make it clearer for our customers. If you need any further assistance, please feel free to contact us again via our customer support channels.
Lin M.
They sent me expired items, not only one but a few of them. And their return procedure is not that easy. I won't order from them anymore
Response from Yami 亚米Apr 8, 2026
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand your concern regarding the dates shown on the products. Please note that date formats and labeling standards may vary by country. In some cases, the date shown on the packaging may refer to the production date rather than the expiration date, which can sometimes lead to confusion. We sincerely apologize for any inconvenience caused, including your experience with the return process. We would like the opportunity to review your case and assist you further. Please kindly reach out to our customer support team with more details, and we will do our best to help. Thank you.
Yufeng
I ordered two items, but they never got delivered. Yami said that it was the logistic company's problem. The logistic company (GOFO) said that it was Yami's problem. I WILL NOT ORDER FROM YAMI EVER AGAIN.
Response from Yami 亚米Apr 8, 2026
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must be to not receive your order and to encounter conflicting information. We would like to look into this case again for you. Please kindly contact our customer support team with your order details so we can investigate further and assist you accordingly. We would also like to clarify that GOFO is not one of our shipping partners, which may have caused some confusion. Thank you for bringing this to our attention, and we appreciate the opportunity to assist you.
Angel J.
They sell expired or close to expired asian groceries. The customer service is unhelpful. Half my order arrived expired, they refused to replace. Many things only had 2 days to expiring and we're dried fruit. I will never support this business again. There were 3 things which had at least 6 months before. These items were good and yummy.
Response from Yami 亚米Apr 8, 2026
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the disappointment caused. We understand your concerns regarding the product dates. Please note that date labeling standards may vary by country—some products display a production date or “best before” date rather than a strict expiration date, which can sometimes lead to confusion. That said, we sincerely apologize if any items you received did not meet your expectations. We would appreciate the opportunity to review your case again. Please kindly reach out to our customer support team with your order details, and we will do our best to assist you further. Thank you.
Tianyu Z.
I didn't even want to give a single star. The package was sent to the wrong state. I contacted the customer service, but they actually asked me to contact them again after 5 days to request a return or a refund. What's even more outrageous is that they actually asked me for photos showing the delivery arrival on their official website. It's really extremely disgusting. 我甚至一颗星都不想给,快递寄错州,我联系客服,客服居然要求我5天后再联系他们进行退货或者退款。而且离谱的是,他们居然问我要他们官网上送货到达的照片。真的是非常的恶心。
Response from Yami 亚米Apr 8, 2026
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. We sincerely apologize for the inconvenience caused by the delivery issue and for any frustration with our customer service process. The request to follow up after a certain period and to provide delivery confirmation is part of our standard procedure when investigating delivery-related cases, but we understand this may have felt inconvenient and unclear. We would like the opportunity to review your case again and assist you as quickly as possible. Please kindly reach out to our customer support team with your order details, and we will prioritize your case and work toward a resolution. Thank you for bringing this to our attention.