Xtractor DepotXtractor Depot, LLC. is a leader and innovator in providing exceptional materials processing and laboratory equipment to various industries. We specialize in providing our clients equipment solutions to help them succeed. We also provide educational and additional resources regarding our products and services. Call 888.733.2712
Xtractor Depot (xtractordepot.com) has 455 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
455 approved reviews, newest moderated first
Lancelot
Evanshore Bangers came back looking brand new. Worth the $50
Response from Xtractor DepotAug 29, 2020
Hi Lancelot! Great to hear! Happy to hear that your banger is back to new! Let us know if we can help repair or clean any other glass! Thanks again for your feedback!
Noah B.
Got everything you need big or small
Response from Xtractor DepotAug 29, 2020
Hi Noah! We appreciate you taking the time to leave us feedback! Thank you for your continued support!
Keoni B.
Awesome customer service, great selection of everything you need for extractions!
Response from Xtractor DepotAug 29, 2020
Hi Keoni! Thank you very much for your feedback! Let us know if you aren't able to find something and we can help!
Gary H.
product was as advertised and shipped in a timely manor
Response from Xtractor DepotAug 29, 2020
Hi Gary! Great to hear! Thank you for leaving us feedback! Let us know if we can help you out with anything in the future!
XtractorShmeepo
I had an item get lost in transit for about 2 weeks and ordered a second identical item after not being able to ring them on the telephone in 2020. I called the number listed on the top of their page and left a voicemail. It was 2pm on a Friday. I emailed by replying to the agent welcome email you receive after placing an order. The agent never responded. I emailed the main email. No response. Now I have an extra product I don't need and xtractor depot won't respond to emails or voicemails. So I guess I'll keep it. My alternative choice is calling my credit card during coronavirus. I can't imagine how they would treat you if you wanted a refund of a significant amount when I've been ignored for less than $100 bucks. Edit: Less than 9 hours after writing this they called me, left a message, and refunded me. I changed from 2 to 4 stars. Thanks for the refund.
Response from Xtractor DepotAug 13, 2020
Hi Ralph, Thank you for leaving us feedback. We greatly appreciate it! I apologize for the issues you had trying to reach us, you can reach us anytime at [email protected] or myself directly at 909-222-8274. I unfortunately could not find any record of your original email to us or your voicemail. We will be issuing a refund to you for your second order, if you have any further questions or concerns, please reach out to us directly via email or my cell. Thanks Ralph. -Stephanie
Coiler
EDIT: Don't see a way to reply back or send you a photo. Please advise. Fittings on coil were very poorly welded, leaky and unusable. Big waste of time and money. The coil even had a inspection/test tag on it but obviously it wasn't even looked at.
Response from Xtractor DepotAug 12, 2020
Hi Coiler, Thank you for leaving us feedback and I am sorry to hear about this. Would you please send me a photo of how you received your coil? As mentioned all coils are pressure tested to ensure they are ready for use! I will call you as soon as I receive it and have reviewed it with my assembly department. Thank you!
Brian V.
Always the best, friendliest & the most helpful staff there is Anywhere! Hands down the best!
Response from Xtractor DepotAug 11, 2020
Hi Brian! Thank you for your kind comment! We truly appreciate it and are always willing to help in anyway we can! Let us know if you have any questions we can further answer for you!
Christian M.
Order was processed quickly and can quickly thank you
Response from Xtractor DepotAug 11, 2020
Hi Christian! Thank you for your feedback! Glad to hear you received your order quickly! Especially during these uncertain times! Let us know if we can further help you out in anyway!