JTF
Crooks and Thieves
UPDATE in response to your reply. Your reply is just a boilerplate response. I have no faith that you are sincere. You state: "Please do not hesitate to contact us directly in the future". Really??? I emailed you directly 3 TIMES with absolutely no response. I get better responses from you automated email reply than with you. --- They will steal from you plain and simple. Their website states that they have masks and filters in stock, and that they typically ship the next day. They charged my credit card and 5 days later, still no shipping confirmation. I emailed them asking for status, but no response. They are just taking advantage of people during this pandemic.
Response from X SuitApr 17, 2020
Dear JTF, On behalf of xSuit, we sincerely apologize for any negative experience that you had. We will do everything we can to make things right with you. We understand that your issue was not resolved in a timely manner. For that, we are extremely sorry. Going forward, we are going to take steps to ensure that this situation does not happen again. We are always striving to improve our customer service, and your feedback is essential to that process. Our support team is available via live chat M-F, 8 am to 6 pm PST on our website https://xsuit.com/pages/support. Alternatively, feel free to call us at +1 646-585-0460. We hope to hear from you soon so we can resolve your issue asap. Please do not hesitate to contact us directly in the future if this or another issue arises again.



