Nice material with great stretch and breathable. Unfortunately after wearing it and having the suit loosen up a bit, I had some fit issues in the shoulder area. I was told by company returns and exchanges were not possible after cutting off tags, even if not washed. I now have a suit for $500 that doesn't fit quite right. Unfortunate. I'll purchase from other companies with better return and exchange policies in the future.
LV
Lance V.
I ordered 2 separate 3 piece suits and…
I ordered 2 separate 3 piece suits and 2 dress shirts and cuff links fir an upcoming wedding. The "burgundy suit" is simply not burgundy. It is brown in any light. I took a social media poll, more than 200 people weighed in with 100% indicating that it is brown. I tried to exchange it for taupe and after a painful online chat that felt like speaking to someone with poor grasp of the English language ( slow and painful responses) the suit exchange order was placed. Days later I'm told it is out of stock so I suggested a cream suit and settled for a navy vest as they do not make cream vests.
Again, after this order was placed they told me that they are out of the cream pants.
After more than 15 emails I have directed a refund. They received the returned suit in original packaging over a week ago but I have to wait for it to be reshelved for my refund.
If anyone tells you the return/refund process is easy they are factually wrong. I've worked to be a good customer, trying to exchange only to be disappointed.
Also, in the first order, my black pants were a sloppy reshelf. The box was tattered, the packaging for the pants was different and it was the only garment without the dessicant package in the pocket. I get that there are going to be some reshelves ( they basically told me they plan on this with the returned burgundy suit) but at least repackage it especially for the high price.
If the refund policy were smooth and fast or if the customer service rep would have accurately identified " in stock" replacements, my review would have been higher.
DE
DenverHiker
Beware of their clumsy AI assistant and…
Beware of their clumsy AI assistant and delayed “statuses” on the website. Went to make an exchange and the AI assistant offered a “better fitting” cut jacket. I processed the exchange and paid the difference. Live customer service agent stated exchange would not be processed until “in transit” was marked with the original. Sent off the original and waited 5 days with no confirmation of exchange. After reaching out to customer service email multiple times, was told the exchanged item was out of stock and had been for some time. She stated “there often times a delay on the Out of Stock message on the website.” Overall, sub par customer service and slow responses.
Sadly I have no garment to review, as they simple just sent a refund.
SH
Steve H.
XSUITS ARE GARBAGE
XSUITS ARE GARBAGE . They ARE mostly Poly . so close up they look cheap. Also any tailoring and you can see the seams. They look rediculous. Im 6ft 180 trim and can wear just about anything. MY BB suits look professional upscale like you business.
Xsuit looks like somethling a 12 year old boy would wear
LE
Leonardo
Merino wool?
Merino wool:
Looking at the advertisements, they say the material for their suits is tech Merino wool, but it is actually 70% polyester/30% wool. The material to me looked more like a polyester leisure suit than a suit for a professional.
It was very easy to return, though.
AG
Akin G.
Nice bag, but..
Nice bag, but I bought it as a Kickstarter funding project and now I see the bag even cheaper on the website. It's always on sale for somehow. I feel a bit deceived.
Response from X SuitJul 9, 2024
Hi Akin Gülsen,
Thank you for sharing your feedback with us.
We understand your frustration regarding the pricing. We truly value your support as a Kickstarter backer and apologize for any disappointment caused. Our aim is to provide fair pricing while ensuring the highest quality for our products.
We appreciate your patience and understanding. If there's anything else we can do to make this right for you, please let us know. Your satisfaction is important to us.
Warm regards,
xSuit Support Team
JZ
Jorge Z.
This suit is cheaply made
This suit is cheaply made. It’s glued on the interiors, doesn’t have pickstiching on the lapels, and has cheesy plastic buttons with an X on it. The fit only works if you’re a stick thin guy, and it’s definitely a very traditional cut. It doesn’t live up to the promise.
Response from X SuitDec 22, 2023
Thank you for taking the time to share your feedback with us regarding your recent purchase. We sincerely appreciate your honesty, and we're genuinely sorry to hear that the suit did not meet your expectations.
We acknowledge your specific comments about the glued interiors, absence of pick stitching on the lapels, and the quality of buttons. We take these concerns seriously and understand the importance of delivering products that live up to our promises.
To address some of the issues you highlighted, we are excited to inform you that we have released the new, and improved xSuit 5.0, made with our proprietary TechWool blend. In this updated version, we have incorporated pick stitching in the lapels and replaced the old buttons with bullhorn buttons, aiming to enhance both the design and quality of our suits.
Your feedback is invaluable to us as we continually work to enhance the quality and design of our products. We are committed to addressing the issues you raised to ensure a better experience for our customers in the future.
If you have additional details or if there's anything specific you'd like us to address, please feel free to share more information. We are here to listen and are dedicated to making things right.
Once again, we apologize for any inconvenience, and we appreciate your feedback as it helps us improve our products and services.
Thank you for bringing this to our attention, and we hope you consider trying our xSuit 5.0 to experience the improvements we've made.
Sincerely,
The xSuit Team
JU
Julian
Le « jogging » des costumes
Le costume est agréable à porter, mais il faut aimer avoir l’équivalent d’un « costume jogging »
La coupe est banale, la matière élastique, certes ça serre moins qu’un costume classique, mais c’est tellement moins eleguant, autant acheter un survêtement
De plus : Xsuit ne rembourse pas les frais de retours : j’ai donc payé 10€ juste pour pouvoir essayer leur costume (vu que les frais de retours sont à mes frais)
Response from X SuitApr 4, 2023
Merci pour votre retour honnête sur votre expérience avec notre costume. Bien que nous soyons heureux d'apprendre que le confort a répondu à vos attentes, nous sommes désolés d'entendre que la coupe et le matériau ne correspondent pas à vos critères. Notre objectif est de créer des produits de haute qualité qui répondent aux besoins de nos clients, et nous apprécions vos commentaires alors que nous travaillons à améliorer nos produits.
En ce qui concerne notre politique de retour, nous comprenons votre frustration et nous nous excusons pour tout inconvénient causé. Nous travaillons sur des solutions pour améliorer notre politique de retour et nous espérons être en mesure de proposer des options plus conviviales pour les clients à l'avenir.
Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous contacter. Nous apprécions vos commentaires et valorisons votre entreprise.
Sincèrement,
L'équipe xSuit