X SuitReviews of xsuit.com

Shipping was delayed which they were transparent to me about but man was it worth the wait. Great suit, wrinkle-free as described and I picked the accurate size which I was nervous about thanks to their online guide - I highly recommend using it prior to checkout.

I haven't heard from you regarding the solution to the discount not applied, my card was charged already. there is an email regarding this issue. The website fails in many aspects, measurement tool, billing process, chat... // UPDATE : After this review your team contacted me and now I have my suit and my refund in my card. Thank you!

Poor review given at first. I posted that my question was not answered “Because the supplier did not answer my question. I asked when I will receive the suit and shirts. I have had 2 replies. 1 said thanks for my message. The other said I will be told now. I still don't know”. UPDATE I have now received further emails after my request for update. I was given an accurate delivery timeline which was kept to. Thank you. I received the suit and shirts. Within 2 days I had adjusted the trousers length (they come long so you can tailor them to suit you), and warn the suit to high level meetings at UK national police command level at the virus planning meetings. Couldn’t think of a better suit! Am now going to be sending most of my other suits to a charity shop, and getting more of the Xsuit. Yes really. Well done guys. Great produce.

It was worth the wait. I’m very happy with my result. One thing I could say is the pant size configuration could be worked on because it’s a little tight. But overall it lives up to its name

Still waiting for RMA approval is not a very positive experience.

3 weeks without shipping， this is the first horrible experience I've ever had. I am so confused now, any possiblily to sue this company in US?

I am amending my review for this company. They have contacted me to correct this issue and have been nothing but accommodating. They explained that while I was in the middle of trying to get help from the company this company was trying to get another shipping company in the midst of the COVID 19 pandemic. Please go ahead and give XSuit the benefit of the doubt and purchase from them, they have truly gone above and beyond to fix my issue. I ordered a shirt for a Christmas gift, it arrived late. Returned the shirt on January 8 in exchange for a larger size. A month and 13 emails later they have just shipped the replacement shirt. I will never order from this company again. You cannot talk to anyone by phone only email and they have not made any apologies for this horrible service.

This company does not provide tracking information or a way to track your package. I placed my order almost two weeks ago and still have not received the product. The order confirmations says that it takes 3-5 working days for shipping, it has been over 8. I also don’t appreciate that there isn’t a contact number for customer service.