X SuitReviews of xsuit.com

7 days without shipping

I'm editing my review and giving this company a solid 5 stars. I had initially ordered size 40 and changed my order to 42. While it took some time to negotiate the change, it was done and the final products is absolutely amazing. I'll have these suits in my wardrobe forever. They look super sharp, but feel like I'm wearing pajamas and can survive the worst you can throw at them without so much as a wrinkle or stain. Best money hands down that I've ever invested in my wardrobe. I'll be a customer for life.

quick and smooth response. fast delivery. condition was good. has chosen a little bit small jacket. must need to select one size bigger next time.

Spoke to agents find a good solution, i recommend them as a serious customer service oriented company, and the product is amazing too ! !

Order has been placed for a week but no news nor update

Delivery was fast and on time and the garment seems to be high quality. Had to do some alterations but looking forward to wearing it, seems super comfortable

--- Latest update (April 2020) --- A new customer agent at Xsuit reached out to me by phone. He apologized for the previous bad customer service and did an actual real commercial gesture by offering 40% on a future purchase. It doesn't remove the bad experience, but at least, it shows Xsuit is looking at changing how they approach customer service and I'm ready to give the company a last try. I reflected the score as well (from 1 to 3). --- Original post --- - Xsuit failed to honor the first order due to stock problems. - Xsuit then failed to honor a first alternative order because they lost the package - Xsuit then failed to honor a second alternative order by shipping the wrong clothes and also increase by surprise the total cost by 37% - Xsuit then failed to honor a third alternative order due to stock issue I'm still discussing with them to this day to see what would be an acceptable commercial gesture for all the time wasted and get a full refund. --- Updated post in reaction to the reply (Jan 2020) --- I wish the narrative presented by Xsuit support was true. - I wish I had my order « upgraded » to V2 like it was mentioned. The reality is in order to get the right size, I had to choose a jacket than I don’t want. This is a compromise, not an improvement. Would take any right color right size V1 suit anytime. - I wish it was only a shipment delay. It’s not. It’s a failure to honour multiple subsequent orders. - I wish it was only a Black Friday sales stock issue. It was not. It was multiple mistakes on Xsuit's part (ex: package lost, wrong order shipped) - I wish the price was 304.30$. Sadly it’s 414$ because of the hidden 36% taxes. - I wish I received in the end any of the suits and XTee I ordered. I did not. - Finally, I wish Xsuit had « obliged my refund request. » I’m still waiting for it. In the end, I get a twisted narrative as an answer and the equivalent of a 16% store credit for the future as a commercial gesture. To give a comparison point, it’s something much smaller than the current promotion I could not benefit from due to all the issues, or even previous founder/backer promotions. It doesn’t even cover the hidden tax fees. In the end, if I order in the future again with the story credits they offer, I would pay more than any precious orders I did with Xsuit, would it be the current one or my previous one as a kickstart backer. I fail to see how Xsuit is trying to keep me as a customer.

Excellent support, quality product & an amazing experience to wear. You can tell this is a frontier company that supports their mission with the greatest of care.