XP-PENReviews of xp-pen.com

Bonjour, après avoir reçu le 23 Décembre une tablette XP-PEN ARTIST 12 comme seul cadeau pour notre fils, nous avons constaté que celle-ci était en réalité vendue sur le site Fnac par CDISCOUNT et était défectueuse. Nous l'avons signalé le jour de la réception au vendeur qui nous demande aujourd'hui de renvoyer la tablette à nos frais!!! Non seulement le Noel de notre fils a été gâché mais en plus nous devons nous déplacer à la poste en plein Coronavirus et payer un envoi en Espagne! Peu ou pas de service au client. N'achetez pas ! Il existe de nombreuses tablettes graphiques toutes aussi performantes, moins chères et qui fonctionnent!!! Nous avons dû en racheter une sur Amazon et elle fonctionne parfaitement. Nous ne sommes toujours pas remboursés ni par la FNAC ni par XP-PEN EU. Nous attendons le bon de retour prépayé afin de renvoyer l'article, c'est bien le minimum!

Contacted XP-Pen Australia to exchange my new tablet with small size tablet. but no help.

Here's the deal. I've used the Artist 22E for a while now for University. about 3 years. the quality of the tablet was great. I created excellent pieces of art... when it worked... the biggest glaring issue with XP-PEN is their propensity to drop support for older models when they bring out newer models to replace them. The new artist range is what's currently actively supported but the old range has been discarded with BARELY functioning drivers. I cant even remember how many times I've had to uninstall and reinstall drivers over the years. I think the longest I've gone without needing to uninstall and reinstall is 3-4 months and that only happened once. All in all, with Wacom selling the "One" and the Cintiq 16HD there's really no reason to choose XP Pen over them, sure you lose a bit of size but the quality assurance and driver support is there, there's also a community out there with hundreds of support tutorials and solutions. try finding the same for XP Pen outside the forums, its impossible. after this lasting me 3 years buying a Cintiq is what I will do and ill probably pawn this off to my sibling for a incredible bargain. and the last thing is their logistics and localization. I don't know where XP Pen are based, but good lord is it difficult to find extra equipment for it, like chargers, pens etc. again I return to the old models being cast into the abyss and never spoken of again. its just bad service.

I got my artist 12 pro a few days ago and it just doesn't work a have tried to contact them about it but it has taken them a horrible amount of time to respond and now I'm just left with a device that doesn't work the way it should

Owned a Artist 12 for just over a year. Screen is scratched to hell with general (not intense) use and regular nib replacement. I invested with a 'pro' 22 which at literally one month after its first year started to flicker and eventually not come on at all. XP pen required me to pay for return postage to inspect a bulky item. So thought what the hell..lets open this baby and see what could be the issue (I build pcs so have some electronics experience) Shocked to find that the internals were badly connected with GLUE. Ribbons were feeble. Some low quality cabling. Connectors for USB/HDMI and DVI are not durable. I got this 'pro' model running again but feel the product is unreliable. A rule here. Pay cheap. PAY MORE. Never buying a XP Pen again. Looks like I will have to fork out more expense and give a Wacom a go.

We purchased a Xp-pen Pro 24 for around $900. Within the first week of using it the tablet started having connection issues where it would not register the video form our brand new iMac Pro. We contacted Xp-pen and they quickly sent a new one. The new tablet has the same issues. It has been almost 2 months since this started and we still haven’t been able to return it. At Xp-pen’s request we have sent multiple videos showing the tablet not working and have tried it on multiple computers with several different connection methods. Despite asking for a refund in almost every email, Xp-pen ignores that and asks us for more videos or if we want to “remote” with them. This is the worst “customer service” we have ever had to deal with. Avoid this company and their products. *After 2 months we were finally able to return the tablet and received a full refund.

Absolute trash, albeit fancy overpriced trash. You'd be better off getting an Ipad. The accuracy of the tablet I have, one of their most recent versions, IS TERRIBLE. It cannot be used for anything needing accurate tracking. You can't write with it, the grips on the back arent useful, its cumbersome and a hassle to use overall. Even the stand it came with BROKE, because it was made with cheap plastic. Dont waste your time or money. There are unneccasary wires, that are already fraying (Ive had this thing for less than a year). The stand CUT ME when it broke.

Suite à l'acquisition d'une artist 15.6 pro, j'ai eu du mal à régler des problèmes de lag de stylet. Je me suis alors adressée au service après-vente, qui m'a non seulement immédiatement répondu, mais avec forces détails, en me proposant diverses solutions et en me posant beaucoup de questions sur les logiciels que j'utilise et en cherchant à optimiser au plus mon utilisation. Donc des réponses rapides, claires et adaptées. J'avais déjà lu sur des forums de digital painting que le service après-vente était efficace, je confirme.