Justin M.
I purchased low and hight beams in…
I purchased low and hight beams in color blue at max wattage the color lens came broken and the base where the fan connects to the light would constantly spin to where I couldn't lock them into place. That was a Friday I received those I immediately contacted them which was around 4pm illinois time. Customer support told me they wouldn't be able to help me at this time because they were about to close due to it being new years eve which I was like wow really you send me a defective product and you can't help me. So I got into touch with them on that following Monday which I explained what happened Friday with the way I received the product and the way I was treated that Friday as well and it was no different I was told by customer service well I don't see the problem we are helping you now so what is your problem. Well to make a long story short they sent me a new set of high beams and glass color tubes I installed them and the light output on them is no good when you have your low beams on you might as well not have them on the high beams are halfway decent nothing to write home about I also have the yellow fog light as well installed which are better then the low and high beams. But for a total of 500 something dollars it's a no go. Gonna go to lasfit and purchase there from now on you can get low/high beams fog lights and the whole package to upgrade your interior lights turn signals back up lights and brake lights for 240 bucks. So exxon pro step up your game you just lost a customer. And this was for a 2021 honda civic ex hatchback
Response from XenonProJan 24, 2022
Hi Justin, Thank you for your review. Since our team is based in the United States and Canada, they legally have statutory holidays off. We apologize we could not serve you on New Year's Eve. As for the lights, it sounds like you may have received a defective set so please get in touch with us so we can take a look at that for you. We appreciate your patience and understanding and look forward to speaking with you.




