XenonProReviews of xenonpro.com

I purchased an LED conversion kit for my Honda Fit for $121.48 in November 2019. in November 2023 one of the LED CANBUS malfunctioned I contacted them by live chat wanting to purchase a replacement. They offered me a whole kit for $39.95, not willing to sell the part only, which should cost under $ 10.00. I asked to chat with a manager - kept me waiting over an hour - never got on line. In my opinion BAD BAD service. I will never ever buy from them again. This was resolved two days later to my full satisfaction. It's too bad it was not handled well right from my first chat

Got my order, was missing the relay harness, customer service rep apologized for the inconvenience and quickly had the relay harness order shipped out, and since I paid for expedited shipping I asked about getting refunded for the expedited shipping price which they approved without hesitation and again apologized for the inconvenience. Handled as professionally as possible

Very simple process to get help on troubleshooting. Customer service was easy and they were knowledgeable of their product.

Product arrived and works great as advertised. Ill buy again from here and recommend. I do wish the pins were better quality. Looked like they had locking provisions on both sides and oem only locks on one side, leading to the oem purple cover to access pins to not install correctly. Had to modify slightly. I would just offer the higher quality oem pins and upcharge. It was nice to have a nearly plug an play system though. Good clean work!

i got the wrong lights but after chatting with tech support , we figured out the correct ones which i ordered and received. getting help online is VERY useful.

First time upgrading my headlights. I made a mistake in the correct product to order. Customer service made it quick and easy to exchange them for the correct headlights. Excellent customer service!

I called to ensure I got the right lights, but was told the wrong lights. Kevin, who works for Xenonpro.com blamed me for ordering the incorrect lights. I told Kevin that I called in to insure I didn't do that, so he said he'd have the call traced. No apology, no empathy, just apathy. Kevin then went on to say the installer I selected to put my lights in didn't know what he was doing. Then Kevin offered me an exchange, but I wasted too much time and money on this ridiculous company already. Had Kevin treated like my money mattered, I would have done an exchange, but I want a refund. And although it wasn't my fault that they told me the wrong lights to purchase, I have to pay for my returns shipping and a restocking fee. It is better to order your lights from the installer, that way if anything wrong happens, the burden is on them to fix. Xenonpro is terrible, and the customer service is beyond anything I've ever imagined. To boot, when I told Kevin I was disappointed by what all happened, he said, "you shouldn't be, I offered you an exchange." Not worth your time or money. I told the person helping me the year, make, model, and trim of my car accurately. For this company to turn around and now blame me it's just more ridiculousness. They refuse to take fault that they messed up and apologize for terrible service/ experience. No one, and I mean no one I know will ever order from this company again. Kevin also blamed the mechanic who was installing the lights, explaining that they were the correct lights but the mechanic didn't know what he was doing. They are unorganized, unprofessional, unpleasant, and just plain rude. Let me also add that they told me they didn't have to give me a full refund because I ordered the wrong lights, when I ordered what they told me to. And they acted like I was supposed to be grateful. I asked them to pull my call when I was attempting to place my order, but no one bothered to get back to me to confirm that I was given the wrong information, even though I have them accurate information. #RUN #BuyerBeware

The lights are not bright and don't shine out as far as the stock bulbs