XenonProReviews of xenonpro.com

Customer service was great. Helped me out and refunded a product when Canada Post lost an item. Amazing experience.

The item came quickly, however the glass cylinder around on bulb was broken. I had to buy another set to get my daughter back to college and I am going to request a replacement for the broken globe.

I ordered some LED headlights for my truck. Then I had brain surgery. Therefore, I didn't get them installed... I'm SO dizzy. After about a year, I got my mechanic to install them... but they wouldn't fit my truck. I've been trying to reach someone who is sympathetic to my situation... but they keep on saying it's been too long. The lights have only been out of the box once. They were NEVER installed. All I want is my headlights to be BRIGHT. I'm 73 and need more light. I think they should have worked with me.

The anti flicker was wired wrong. I had to switch the pins so positive and negative plugged in correct. When installing it didn't work and took me a bit to figure it out. Once corrected lights work fine. So that tells me it wasn't tested before sent out from manufacturer.

Had a problem with light not coming on, customer service told me to not to use the anti-flicker harness, which fixed the problem. I was issued credit for the antiflicker harness that I didn't need.

Fast delivery, great product

I gought 2 sets of lights for my truck. When it got to me, I contacted the company to return the lights, I didn't had that truck anymore. They told me to send it back to their Canadian address and suggested to use the cheapest option for shipping. They also sent me a elavorate instruction how to label the box from all sides, how to place a letter with the order number inside and so on. According to the tracking the package was delivered more than 3 weeks ago and I still didn't got neither any return update or the refund. I contacted the company and they told me in short "buzz off, we are bussy" they didn't even asked me which package it was, the tracking, the order number, nothing. Considering you can get similar quality LED headlights for 1/5 of the price from Amazon, I am now convinced they are overpriced scammers. As long as you give them money, they are all smiles. As long as you send unused unopened package back for no cost to them, they are all friendly enough. When they should return your money, they will either keep it all, or charge you $30USD per item to "restock" the item. That is how much I paid for new set for my other can on Amazon. UPDATE: 20/Dec/2023 After this review I managed to talk with somebody else on the chat. He was helpfull and got my case prompted with the manager and I got my almost full refund a day after. He apologised they had been overwhelmed with workload. I unerstand, that there are a bussy times of the year, however more than 3 weeks without a word of response and total dissmissal when I contacted them first time doesn't really change my poinion on the company, it just has one decent person, Allan, who seems to care and tries to do his best in and make a change for better.

The manager of this company was the highlight of my incredibly positive experience. His attentiveness in customer support is top notch which is often lacking in today’s world and truly made me feel like a valued customer. The led’s sold are of the highest quality and shipped with the utmost care. You’re the best, thank you! 😊 🙏