XenonProXenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.
XenonPro (xenonpro.com) has 629 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Deborah G.
I give Kevin 5 stars!! He looked up my account quickly and asked me a few questions. I paid and boom, I had my order completed and being shipped out tomorrow. Headache free. Thank you Kevin!!! Your awesome. Happy holidays to everyone!!!
Response from XenonProDec 14, 2023
Hi Deborah, Thank you for your review and glad to hear Kevin was able to help you out! We hope you enjoy your new lights and look forward to serving you again soon!
James W.
I ordered a set of LED headlight for my 2003 Ram 2500. The factory locking collars wouldn't fit around the LED lights. I reached out to customer service. There is no way to call them and you can only use live chat or email. The first attempt with live chat had a 30 minute wait. If you close the browser you lose your place in the queue or if you're actively writing the representative you end the chat. During this time in the chat you cannot use your phone for any other purpose. It's basically hi-jacked for the duration of the chat. Finally a representative joined the chat. He sent me the fine print stating that some vehicles may have fitment issues even though it said it would fit your year, make and model. He convinced me to try the HIDs since they are smaller and have less fitment issues. I agreed and he said I had to order the new lights and give him the order number and he would process the exchange. After I placed the order he sent me the RMA number to return the LEDs and said I was responsible for the shipping (which cost me $16). Then he said it would take 5-7 days to see a refund after they receive it. He made it seem like it would be an exchange and I expected they would provide a pre paid return label. I received the HIDs and one bulb was sent with a small crack. I installed them with the anti flicker and relay harnesses, yet the low beams flashed at the same rate your hazard lights would, so not a flicker but more of a slow strobe. I got back on the chat and they sent out a new kit with the exception of the anti flicker and relay harnesses, he said those could be reused. I got the replacement kit in and had the same problem again. I removed the HIDs and installed the factory lights back on the truck. The next day I reached back to customer service explained how the product is faulty. They still refused the pay for the return shipping. I asked for a manager and they said one would reach out within 24-48 hours. The packaging for the HIDs is larger then the LEDs so the shipping will cost quite a bit more I'm sure. At this point I'm out around $35-$40 in shipping, many hours of my time and a whole lot of frustration. I also have almost $400 tied up on my card while I wait for these refunds to process. I need to watch my back account carefully to make sure the refunds are processed because I do not trust this company at all. I also feel like this is a liabity issue and wouldn't put you safety at risk. Even if the headlights worked for you at first I would be concerned they would fail at night when you needed them most.
Response from XenonProDec 14, 2023
Hi James, Thank you for your review and sorry to hear about your experience trying our lights. One of our managers will reach out to you by phone to get this resolved to your full satisfaction. We look forward to speaking with you!
Joshua L.
Although I had to return my product …I give this company 5 stars! Kevin did his best with help installing and is great at what he does. based off these verified reviews I am certainly an outlier with a product that didn’t work out.. the way I was treated and taken care of, I assure you I am getting a set for my truck and see why so many stay loyal to this company..thanks Kevin!
Response from XenonProDec 14, 2023
Hi Joshua, Thank you for your review and honest feedback. We are sorry to hear the lights didn't work out but happy to hear we were able to help you as much as possible. We hope to get the opportunity to serve you again in the future, happy holidays!
Ronald
We purchased the LED's 45 Watt for our 2021 Ford E450 Motorhome. We also installed the Anti-Flicker harnesses but that created a 2 second delay when lights were going from Hi-beam to Lo-beam. Per Chat room recommendation, removed the Anti-Flicker device and lighting delay is now resolved. Note: Don't forget to remove the glass shipping lens at installation.
Response from XenonProDec 12, 2023
Hi Ronald, Thank you for your review and glad to hear that our team was able to assist you on our live chat. We hope you continue enjoying your new lights and look forward to serving you again soon!
Cindy E.
Have yet to put them in. As soon as I do I will write a review but they look nice and well made. Delivery was great! Thank you and Merry Christmas and a Happpy New Year to everyone!! Cindy E
Response from XenonProDec 12, 2023
Hi Cindy, Thank you for your review and kind wishes. We can't wait for you to try your new lights and look forward to your full review!
ANDY
Kevin is awesome!! Very knowledgeable and his services are top notch! Keep up the great work!
Response from XenonProDec 1, 2023
Hi Andy, Thank you for your review. We are stoked to hear that Kevin was able to help you out! Enjoy your new lights, we look forward to serving you again soon!
Paul
I wrote a review two days ago giving 1 star. I contacted the company again and chatted with Kevin a manager. After exlianing the whole problem Kevin is sending me a complete kit at no charge - THAT'S MAKING THINGS RIGHT, am taking back my bad review
Response from XenonProNov 25, 2023
Hi Paul, Thank you for your review, we are grateful that you gave us the opportunity to make this right for you. We hope you love your new lights and look forward to serving you again soon!
Gabriel Y.
My support expert, Kevin, was very concise, and able to trouble shoot. Even sending example photos to help me navigate the installation easier. He went so far as to stay past his shift time on a Thanksgiving holiday to make sure I got the help I needed. A++
Response from XenonProNov 25, 2023
Hi Gabriel, Thank you for your review. We are so happy to hear that Kevin was able to go above and beyond for you! We hope you enjoy your new lights and look forward to serving you again soon!
