WyzeReviews of wyze.com

I have a raccoon that has been tearing up my back porch but my camera wouldn't catch it. I called support and I guess I didn't turn on the events or whatever they are called. the person on the phone was nice and helped me get up and running. I got the raccoon the same night tearing up my porch and was able to send it to my landlord. thank you

Chinese junk! I was really hoping these guys would be different, so I literally helped them start up ($3 a month donation for 3 years). I spent over $2500 on an entire alarm system, vacuum, cameras, sensors, etc. After a year, within 3 weeks time, EVERYTHING stopped working one by one. To my surprise, customer service doesn't want to hear it because "sorry Sir, your warranty is expired, you'll have to purchase it all again". I dont think so. It's all been thrown in the trash, and will be replacing it all with Ring.

Wyze cameras do not last. I've had 3 (one a warranty replacement). None have lasted as long as 2 years. Wyze responds: "sorry to hear you may have had a bad experience and would like to look into this further...." They'll suggest troubleshooting that I've already tried. I know the camera is dead. It's the same thing that happened to every Wyze camera I've had. One day they stop working. It's past the 1 year warranty, if they really stand by their products, they should extend the warranty to a realistic number of years.

Not responsive at all to our questions/support. Bought 2 cameras, stopped working some two weeks ago and we need to know why. Try any possible form of contact with no luck. I guess we will try another provider (Ring?)

Avoid Wyze Products like the plague! Before making any future purchases from anywhere, I'm first checking Trust Pilot. If I had only known how monumentally terrible Wyze "support" is I would have never purchased anything from them. Flabbergasted. - The main issue I have is my cameras take a software enforced, 1-minute cool down between any motion or "event". So, someone comes to my front door, the camera only records 5 to maybe 30 seconds of that, and once they stand still long enough (5 seconds - example: waiting for someone to answer the door), then the cameras stop recording that initial motion/triggered-event, and then won't record any other event/sound/movement for 1 full minute. (on purpose, so that you'll pay for a subscription). So, if someone then opens the door and gets punched in the face, shot or is harassed by solicitors, etc., none of that gets recorded! Well, now imagine paying for a subscription for 3 years - specifically for that feature (no 1-minute cool down) - and it still doesn't work!! So, you’re stuck with 1-minute gaps in every security event in every Wyze outdoor security camera you buy? ...Yeah, thanks for choosing Wyze. But then, it gets better! Now try and contact them for help... GOOD. LUCK. ...with getting empathy, understanding, or any actual help or solution! - Update: Wyze keeps flagging this review, so I'll add more detail for each descriptor they are offended by (but rightfully earn!). - 1. Lazy. They don't put in any noticeable/actual effort to actually help you. Instead, they send you links to self-help options -- Which I had already tried, that didn't work, which is why I was contacting them for help in the first place. AND, the options they were linking me to didn't work or were incorrect / missing the steps, buttons they reference, which, again, is why I was contacting them in the first place. They didn’t actually double-check anything, they didn’t do anything. They wouldn’t even escalate! I had to ask 4-5 times! I had to re-explain everything to them every time I tried to reach them by all methods I could find! (They make it hard to call in - you have to google the correct phrase to get the phone number and then pay long distance charges to call them). 2. Stupid. Another issue that came up; I had to explain to them, because they couldn't figure it out themselves, that I was double-charged, and need a refund because I was charged for two years of subscriptions (while trying to renew/upgrade). They, like mindless automatons, just spewed out an explanation ("the system credited you for the extra payment so now your expiry date is later"). But the expiry date was only extended to 1.5 years, not the 2 years I paid for (and didn’t want to pay for in the first place, let alone 2 years at once, as this upgrade was a test solution, which, spoiler alert, also didn’t solve the problem!) But, I had to call back twice because even after trying to explain that to 2 different "live" agents, they struggled to comprehend the error in the system. Then, insult to injury! After 2 calls, 2 days and 1.5 hours later, they finally issued a refund. BUT, they issued a pro-rated refund thereby charging me for 1.5 days of a lesser, and duplicated subscription (Cam plus) that I didn't need or use because I had already paid for / upgraded to the Cam Unlimited Subscription. Are you kidding me?!?? 3. They just don't care. (And that's being generous!). As you can derive from the first two points, they don’t care. Their agents didn’t take a second to consider the possibility that I had/have a valid complaint/issue, nor what it must feel like to be in my situation. They make it clear from their short, auto-replies (which are more patronizing than conveying any level of genuine empathy), lack of actions (don’t escalate, don’t email follow ups or useful solutions), they just want to get you off their phone, chat or email thread asap hoping for a 5-star rating from you - just for being polite but not actually doing anything to solve your issue(s). Then, another insult to injury. After paying for 3 years our service, that still doesn't work consistently for you. We think we know why it's happening but don't know if we'll ever fix it in a future update. Here’s a $5 credit for your frustration, and time, even though you've paid over $250+ in subscriptions alone to get a feature that you've never consistently had and still doesn’t work. Good Luck and go away. With every angry reply, they upped that $5, to $10, then $15, then finally I did get a $40 credit toward the upgraded/more expensive subscription that still did not solve the problem. So, You’ve been warned... -- @Wyze -instead of trying to silence these reviews, why don't you spend your time fixing your products and your support paradigm?! -- Reply 2 Wyze reply: I'mOutOfReplySpace 4382650 4372410

Bought a robot vacuum, pretty good for the price. Bought another;complete fail. Wouldn't map accurately. Sent back under the warranty. Have been waiting months for a replacement. They keep saying they don't have any, even when their online store says they do. Awful support. They keep offering a gift card instead. I don't want other Wyze products. I have quite a few. They are lousy. I want my money back. And btw-nobody followed up in person. And I expressly told them I do not want a gift card. They have had these vacuums back in stock and simply refused to send one to me. This is a warranty?

Mark at Wyze was very helpful to me today. I purchased a Wyze Cam Pro, It arrived today. Mark gave me some important tips like, it must charge for 9hrs before ready for setup. My previous Wyze V2 only needed 4hrs, the Pro stays charged for 6mths. Thank you Mark, Wyze need many more of you. Sonya

Great customer service and products! I recently ordered the Duo Cam to replace my previous doorbell cam and they forgot to send my micro SD card. They checked things on their end and promptly sent my card. Again, both their services and products are phenomenal and I highly recommend them!