WyzeReviews of wyze.com

I have have been using over 10 WYZE devices in the last 5+ years. Customer service is non existent after the warranty on the item expires. I am currently in the process of canceling my subscriptions and moving over to another company. DO NOT waste your time/money! I was a happy user until WYZE customer service had to be involved and all sense of what is right, is thrown out the window. Good luck getting anything but a standard form letter answer if you do get in contact with them !

I had a Wyze smart thermosatat, a doorbell camera and a wired camera for the driveway. In just over a year the Wyze thermostat went off line during a cold winter night and we woke up to a cold house. I couldn't get it to communicate any more so I removed it and put an standard thermostat back in. Threw the Wyze so called smart thermostat that went stupid in the garbage can. Today July 22/25 the doorbell camera went offline for the third time, and this time I could not get it back online. The tiny plastic tabs holding the doorbell camera in place broke off so not only was it offline it was hanging from the wires. The doorbell camera has now joined the wyze thermostat in the garbage can where these products belong.

Wyze v3 cameras are good and for a good price. 4 is a great resolution increase so I bought them. Guess what? V4 they disabled RTSP, the international CCTV standard for taking the video stream to be able to save it down and control. Take away international standard to push people into your own subscription software... An RTSP CCTV camera is a type of network camera that uses the Real-Time Streaming Protocol (RTSP) to stream video and audio over IP networks, allowing users to view live feeds remotely.

Aldrin is the best customer service agent I have had in years. He completely understood what I was trying to accomplish and made the process very easy. While I hope I don't have a need to contact support again, if I do, I hope that he is my agent. Thanks

The Zyze doesn't allow me to download my video because my phone doesn't have SD card slot, despite having 4 GB of internal memory free. The software forces me to have SD card inserted to get my video dowload!!!! Thí is the most crucial standard for indoor/outdoor CAM!

Totally dishonest company. I placed an order and realized I ordered the wrong item (happens). I immediately contacted the support and was told I was in luck since order cancellations can only take place within 2 hours of placing the order. They cancelled my ordered and I thought that was it (I have the cancellation email and the screenshot). Apparently, that meant nothing. The other still shipped and I was charged for the order. Customer services admitted it was their fault and the order should have been cancelled, but there was nothing they could do and I had to wait for the order to arrive, request refund, send it back, wait for them to receive it, then get the refund. It is totally unacceptable to put the customer in this situation, especially when I received confirmation that the order was cancelled. Such a dishonest company. Once they have your money, good luck getting any support.

I have been using their pan cameras for several years and have found them very easy to use and the images are perfect. Recently I switched modems in the house and needed help resetting the cameras. Reaching someone to troubleshoot was quick and easy and they quickly solved the issue with patience and professionalism. Great products, great service.

One of my wyze outdoor cams says lost connection, after a few unsuccessful tries on my own, I called the customer service number, each time after a longtime, I would hear a beep, it seemed to me that somebody was picking up my call, but my call would just immediately got terminated, I called again and again the same thing happened, at one point I did get to talk to a customer service, after I went to the base station with that wyze outdoor cam as she asked me to, she hang up on me. My first call was at 6:04pm the last one was 7:21pm, total 7 calls, one hour and 16 minutes wasted. Right before I was making these service calls, I was ready to purchase three wyze v4 cams, the "order check out" page was up waiting for me, after these calls, I went to that page and backed out of the orders, thinking it is high time to back out of wyze cams. ____________________ 7/10 Rec'd a reply today from wyze, asking for ticket number and so that they could looking into the issue. I don't know how to respond to their reply, so I am adding the following to my original review. My reply to their reply is the following: Hi wyze, if you read my review more carefully, you should know that there is no ticket number, I called (206) 339-9646. I can screenshot my call log for all calls I made to that number, if somebody can tell me how to upload the screenshot to this review page. Other than uploading the screenshot of the call log, please know that in order to not waste more time on wyze, I will not try to reply to your future replies. ____________________________________________ 7/13 I received another request from wyze today, I copied it below: 7/13 2:03pm ##- Please type your reply above this line -## Hello from Wyze, We recently wrote to you about your request (#4418079) but we haven't heard back from you. Please let us know if your issue has been resolved, or provide any additional information so that we can continue helping you. Below is a copy of the messages for your request. You can reply to this email to continue working with us on this request. Thanks! ___________________________________ 7/13 7:07pm My reply to wyze's request: Hi wyze, There was absolutely no help from wyze. We've replaced all wyze's products with products of another brand over the weekend. Thus, no more wyze problems. _______________________________________