WyzeReviews of wyze.com

Customer service is almost non existent. The app will not get off redirecting from the login page which make my cameras worthless

Avoid at all cost. Very poor support and poor quality products

Wyze started out as a good camera and company. But in tue last couple years it has gone to shit. Zero customer service, the app is absolutely garbage, always crashing, regularly buggy. Go with another company. Don't waste your time.

too many issues to list. Phone is missing from my house so i log into wyze from my desktop. Only to be told that the devices that i use daily are not listed on my account that i use daily. Nothing but links to buy more cameras. Nor is there any contact information available. The recordings start late. They are too short to show intent of who triggered the recording that stops early. Then a mandatory 'cooldown' time of 1 min. minimum. Unless you pay monthly for Wyze to unlock the security features of the security device that you already purchased. Were i a criminal i would seek out homes with wyze cameras knowing that if you throw something in the area, you can just wait 12 seconds. Then you have a minimum of 1 minute to gain entry un-monitored. Or go on a windy day. Heck, if it in reach there is an entire minute to just take the wifi camera with the thief. It only works in range of the seperate antenna that only connects to router via ethernet cable. THe camera will not connect to wifi by its self. i hope you like long wires running to a location accessible to all linked cameras. The location better be dry as well.

Ticket #4568846 Their customer service is the worst! Specialist Mary lost Wyze another customer. Cancelled my subscription and will find a different company to use. First, a $10 coupon to buy more of your products when your app is having programming issues is an insult. You can't even guarantee me buying a new chime would work, since it is an issue with the app. Then after spending a bunch of time with Alfred to determine my equipment was working, it was a programming issue with the app, and the engineering team would have to get someone to fix it. I get an email response from Mary now claiming it is likely a hardware issue and since my less than 3 year old equipment is no longer under warranty, they are wiping their hands of it. That engineering may someday look into it and issue a patch in an update someday if it turns out to be a software issue. The issue was my doorbell chimes quit working this past month. Had 2 connected to a video doorbell, one in the house, one in the shop. I called customer service. We were able to get both chimes working, but only one at a time because the + sign on the app to install another device disappears after one is installed. Obviously someone screwed up the programming somewhere along the line.

My Wyze door bell cam worked without issue, for over 3 years, until I tried to install another Wyze outdoor cam, which required a different phone app to be installed that was not compatible with my phone; by deleting their incompatible with my phone app, the previous working door bell cam app, was deleted and Wyze says that can't fix their issue. Wyze says to buy a new phone, I say goodbye Wyze. A report card would rate this company an F-. Please note that trying to respond to their emails is an absolute nightmare; gives me the impression that are not as computer literate as they should be.

Forced to give one star when it should be zero. I had two plugs which have worked great with zero issues. A few days ago our bedroom lamps stopped working. Usually a simple unplugging and plugging back in would get them to reconnect. This time that didn’t work. I tried reconnecting and then even deleted the plugs and then tried adding a new device and it could no longer find the device for me to add. I was asked to send in pics of the ba k if the plugs and was replied with an offer of a $20 credit towards a purchase and that my plugs are out of warranty. Ironically enough they completed a recent update which seems to be when my plugs stopped working. There’s no way BOTH of my plugs would literally die at the same time. I’m convinced it has something to do with their recent update because it’s very coincidental. I told them they can keep their $20 credit because I will not be purchasing their product again. Do yourself a huge favor and just don’t buy any of their stuff. This experience was terrible and the fact they are trying to say both plugs went defective at the same time is a bit crazy to say the least. Maybe they should fix their recent update.

I have had several Wyze cameras for years. I have only had 1 camera fail and support was amazing. The initial email for the issue and subsequent emails were answered in impressively short timeframes. If a Wyze camera is still under warranty they will replace it if all the required investigative steps are followed. Like every single company out there, a failure outside the warranty is a different problem. That being said Wyze has offered gift coupons for new purchases when something has failed outside of the warranty and they can't figure out why. The support staff has always been professional and courteous and knowledgeable. I worked in software support for 30 years so I know how difficult the problems can be and furthermore, how difficult the customers can be. Being rude and obnoxious doesn't gain any browny points, trust me!! Overall my experience with Wyze has been great with a few bumps here and there. Better then a lot of other companies I have dealt with. I will continue to purchase Wyze cameras. And like any manufactured product, even automobiles, we get lemons or product recalls etc. And life goes on!!