WybotpoolReviews of wybotpool.com

My previous cleaner got stuck constantly. This WYBoT navigates better, even with my pool's uneven bottom. It still bumps into things, but at least it finds its way out.

Their pool robots don’t work well and battery dies after about an hour. Then takes 3 hours to charge. Takes several days to clean a pool . Customer service from China takes days to reply or resolve issues. I asked for return and refund and was ignored Overall , I don’t recommend WYBOT .

Fits well, climbs the walls decently. It does leave a tiny strip near the top waterline sometimes, but I just wipe that myself. Overall, a fair trade-off.

If you are currently dealing with a faulty Wybot product and being stonewalled by customer service, do not waste weeks going in circles. Here is my experience and the exact process required to enforce your statutory rights under Schedule 2 of the Competition and Consumer Act 2010 (Australian Consumer Law). Persistent Docking Issues & Major Battery Failure: From early on, the unit rarely self-docked properly at the pool wall upon completing a cleaning cycle—a constant source of frustration that required manual retrieval almost every time especially as this feature was the reason I bought the robot. While I initially put up with this ongoing flaw, the machine subsequently suffered a complete battery failure. The main power cell completely failed to charge or hold power, rendering the unit dead, unusable, and unfit for purpose Under Section 260 of the ACL, a complete failure of a core component (like the battery) is a major failure. When a major failure occurs, the choice between a full refund or a replacement belongs strictly to the consumer, not the trader. Throughout this process, customer support—if it was even a real human and not an automated AI bot running canned scripts—repeatedly tried to force me to accept a product replacement instead of a refund. Despite explicit written requests for a refund, support repeatedly pushed a replacement unit. It was only after I threatened formal action through NSW Fair Trading that they reluctantly agreed to process a refund. I returned the faulty unit to their Sydney warehouse facility and obtained a signed drop-off receipt. Incredibly, despite taking physical possession of the machine, support attempted a second time to push a replacement on me instead of fulfilling the agreed refund. When I re-insisted on the refund, support confirmed that it was "processed successfully." However, when no funds arrived, they retracted that confirmation, claiming a "verification error" and asserting that internal corporate audit policies prevented any payout for a couple of months. Recognising that support was utilising deliberate stall scripts (or automated responses), I lodged a formal Consumer Claim with the NSW Civil and Administrative Tribunal (NCAT) against POOL SHOP 2 U PTY LTD. Within days of NCAT serving the official Notice of Listing on their registered corporate office, the company abandoned their "audit" stance, contacted me to state the refund was "urgently processed," and transferred the full purchase price back to my account.

This is the worst pool cleaner you can buy. On day one it never worked. Then when you try to return it, they don’t want to give you the return label. Do not buy any of their products!

Wybot keeps asking for order number and the it seems AI automatically answers there are no parts or maintenance for units 2 years old or older. Worst company i know. Do not even try to help. Just say "buy a new one". Why? If they only last 2 years. The response to my last review was nebulous at best. Buy elsewhere.

Nous avons fait l'acquisition d'un Wybot C1 en juin 2025. Cette été, et après 1 utilisation seulement, le robot n'avance plus ni ne recule. Nous avons fait les vérifications nécessaires afin de s'assurer que les roues n'étaient pas obstrué. Nous avons communiqué avec Wybot et ce par courriel car impossible de parler à qui que ce soit, même pas de numéro de téléphone pour le Canada. Nous avons l'impression d'être tombé dans un piège en achetant un produit Wybot. Cela fait plus de deux semaines que nous tentons d'avoir un remplacement sous garantie et toujours rien. Nous ferons très certainement plainte à la protection du consommateur. Très mauvais service ! *Je reviens ici pour changer ma note car suite à ce post les choses ont évolué et que nous avons même reçu notre nouveau robot qui est maintenant en fonction. La compagnie a bien réagit et je vais améliorer leur note étant donné la situation.

Ordered a Wybot C1 back in Sept 2025. First unit died completely in May 2026. They replaced it with a refurbished one. That unit died in July. It takes up to 2 weeks for them to send a replacement unit that’s under warranty.