Wybotpool Reviews | Read Customer Reviews of wybotpool.com

Wybotpool Reviews | Read Customer Reviews of wybotpool.com

Wybotpool reviews

220 approved reviews, newest moderated first

Felice C. M.
Aug 1, 2026
More time for myself
I used to spend almost every Saturday morning cleaning the pool, and honestly I hated it. By the time I was done, my back was sore and half the morning was already gone. Now I just charge the WYBOT, drop it in, and go do something else. Usually I make breakfast, answer a few emails, and check on it later. It handles most of the floor really well and climbs the walls better than I expected. It might miss a small spot around the steps, but thats easy enough for me to clean by hand. I'm not looking for something magical-I just wanted less work, and that's exactly what I got.
Response from WybotpoolAug 3, 2026
Dear Customer, Thank you for your 5-star review! We're delighted that our pool robot has made your pool maintenance so effortless. Our goal has always been to free you from the heavy burden of cleaning, so you can truly spend your time enjoying the pool. We will continue to strive to provide better products and services. We truly appreciate your support and trust in WYBOT. Best regards, WYBOT Customer Support Team
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robert W.
Aug 1, 2026
I purchased the Wybot B1 from Wybot
I purchased the Wybot B1 from the company. Although the set-up and functionality was good, the remaining was extremely poor. In the app, I was never able to leave a pre-set "quick clean mode". It would be fore-front and I could not get around it. I could see the other settings, but could not use them. Here's the kicker...customer service is clearly all Chinese. There has to be an AI translater being used for all correspondence, because the same questions were being repeated ad nauseam. Then, after 2 weeks of going back and forth, they still were confused what the problem was. They agreed to refund me for this product, stating they were generous not to charge me for the return, when I had paid for an additional warrant allowing free returns. Additionally, they instructed me to cover the biohazard label on the box before returning...a FEDERAL OFFENSE. Beware of this company, as they are clearly Chinese owned and appear to violate many USA laws in their business.
Response from WybotpoolAug 3, 2026
Dear Customer, We are very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. Receiving a product in the condition you described is certainly not the experience we want for our customers. We are currently investigating your case internally. Thank you for bringing this to our attention. We appreciate the opportunity to make this right. Best regards, WYBOT Customer Support Team
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Lana L.
Aug 1, 2026
Good value for the money
I spent a lot of time comparing pool robots, and some of them cost way more than I was comfortable paying. I finally chose the WYBOT C1 and F1 because I didn't need every premium feature-I just needed something dependable. The C1 cleans the floor and walls, while the F1 takes care of leaves and debris on the water's surface. Together, they handle around 90% of the pool cleaning I used to do myself. They're not perfect around the steps, and the C1 occasionally misses a corner, but overall, they make a great combination. For what I paid, I'm very happy with the value.
Response from WybotpoolAug 3, 2026
Dear Customer, Thank you for your 5-star review! We're delighted that our pool robot has made your pool maintenance so effortless. Our goal has always been to free you from the heavy burden of cleaning, so you can truly spend your time enjoying the pool. We will continue to strive to provide better products and services. We truly appreciate your support and trust in WYBOT. Best regards, WYBOT Customer Support Team
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zitouni N.
Jul 31, 2026
J’ai envoyé mon robot en réparation
J’ai envoyé mon robot en réparation, il m’envoie un bateau par mail et vous envoie une adresse robot il coincé au Pays-Bas avec un numéro de téléphone qui n’existe pas qui vous envoie une boutique on va le réparer le problème c’est qu’il est toujours bloqué ça fait plus d’une semaine
Response from WybotpoolAug 3, 2026
Chère cliente / Cher client, Nous sommes vraiment désolés d'apprendre votre expérience désagréable et nous vous présentons toutes nos excuses pour les désagments que cela a pu vous causer. Le produit que vous avez reçu dans l'état que vous décrivez ne correspond en aucun cas à l'expérience que nous souhaitons offrir à nos clients. Nous menons actuellement une enquête interne concernant votre situation. Nous sommes impatients de vous aider à résoudre ce problème. Cordialement, L'équipe du service client WYBOT
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Lisa S.
Jul 31, 2026
Warranty replacement
This 5 star review is in response to customer service on the warrenty side. My Wybot malfunctioned 3 months after being put into service. I was able to access a care team who walked me through the replacement process. It did take about 2 weeks to get my new unit in hand,(free of charge),but in the end very satisfied in how the situation was handled. Keep the wybot box as this made the transaction much easier.
Response from WybotpoolAug 3, 2026
Dear Customer, Thank you for your 5-star review!Your positive feedback is extremely valuable to us. We will continue to strive to provide better products and services. We truly appreciate your support and trust in WYBOT. Best regards, WYBOT Customer Support Team
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customer
Jul 30, 2026
Very poor customer service .
Very poor customer service . C2 broke and wouldn't work after 11 months . WYBOT not interested in assisting . Their warranty is a complete waste of time
Response from WybotpoolJul 31, 2026
Dear Customer, We are very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. Receiving a product in the condition you described is certainly not the experience we want for our customers. We are currently investigating your case internally. Thank you for bringing this to our attention. We appreciate the opportunity to make this right. Best regards, WYBOT Customer Support Team
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Anita
Jul 30, 2026
I bought my Wybot and have experienced…
I bought my Wybot and have experienced issues after issue. The screen top got lost and I have tried to order a new one for a month now/ no one at the Wybot office responds. The company is a joke. The customer service is absolutely awful. The machine itself has misleading claims
Response from WybotpoolJul 31, 2026
Dear Customer, We are very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. Receiving a product in the condition you described is certainly not the experience we want for our customers. We are currently investigating your case internally. Thank you for bringing this to our attention. We appreciate the opportunity to make this right. Best regards, WYBOT Customer Support Team
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Jean-Luc P.
Jul 30, 2026
L'application ne fonctionne pas
L'application ne fonctionne pas. Il faudrait simplement pouvoir appuyer sur un bouton pour qu'il démarre, mais ce n'est pas prévu... C'est un gadget hors de prix et inefficace.
Response from WybotpoolJul 31, 2026
Cher(e) client(e), Nous sommes sincèrement désolés d'apprendre votre expérience et nous vous présentons nos excuses les plus sincères pour la frustration que cela a pu vous causer. Recevoir un produit dans l'état que vous avez décrit n'est certainement pas l'expérience que nous souhaitons offrir à nos clients. Nous étudions actuellement votre dossier en interne. Nous vous remercions de nous avoir signalé ce problème. Nous sommes reconnaissants de l'occasion qui nous est donnée de remédier à cette situation. Cordialement, L'équipe du support client WYBOT
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