Wybotpool Reviews | Read Customer Reviews of wybotpool.com

Wybotpool Reviews | Read Customer Reviews of wybotpool.com

Wybotpool reviews

220 approved reviews, newest moderated first

MD
Jul 20, 2026
Il prodotto lavora bene ma a distanza…
Il prodotto lavora bene ma a distanza di un solo anno dall'acquisto all'improvviso ha smesso di funzionare, ne si carica ne si accende. ho contattato l'assistenza mediante e-mail come descritto nel sito ufficiale, a distanza di una settimana ancora nessuna risposta. Sconsigliato
Response from WybotpoolJul 21, 2026
Gentile Cliente, Siamo molto dispiaciuti di apprendere la Sua esperienza e Le offriamo le nostre più sincere scuse per la frustrazione che questa ha causato. Ricevere un prodotto nelle condizioni che ha descritto non è certamente l'esperienza che desideriamo per i nostri clienti. Al momento stiamo esaminando internamente il Suo caso, inclusi i motivi per cui non ha ricevuto una risposta tempestiva dal nostro team di assistenza. La ringraziamo per averci segnalato questa situazione. Apprezziamo l'opportunità che ci viene offerta per porre rimedio al problema. Cordiali saluti, Il team del servizio clienti WYBOT
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Torben W.
Jul 20, 2026
Support nicht vorhanden
Leider ein wirklich unterirdischer Support. Über den Chat auf der Website dauert es 3 Tage bis man eine Antwort bekommt und diese endet dann in der Bitte den Support per eMail anzuschreiben. Dieser antwortet nicht mal nach 5 Tagen, es gibt weder Einsicht in ein Supportportal, noch eine Bestätigung, dass die eMail eingegangen ist. Man kann also nicht hoffen, dass dies dort jemand bearbeitet. Das Produkt ist von Preis/Leistung in Ordnung. Ich wollte eigentlich demnächst dort das Topmodell beziehen, aber nach diesen Supporterfahrungen, wird man sicher keine 2000€ investieren. Ich schaue mich daher wieder namhaften Herstellern um.
Response from WybotpoolJul 21, 2026
Sehr geehrte Kundin, sehr geehrter Kunde, wir bedauern außerordentlich, von Ihren negativen Erfahrungen zu hören, und möchten uns aufrichtig für die dadurch entstandenen Unannehmlichkeiten entschuldigen. Wir prüfen derzeit intern Ihren Fall, einschließlich der Frage, warum Sie keine rechtzeitige Rückmeldung von unserem Support-Team erhalten haben. Wir freuen uns darauf, Ihnen bei der Lösung dieses Anliegens behilflich zu sein. Mit freundlichen Grüßen Ihr WYBOT-Kundensupport-Team
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Saoirse F.
Jul 17, 2026
Keeping the pool tidy is almost…
Keeping the pool tidy is almost effortless with this. I simply start it up and let it clean while I relax.
Response from WybotpoolJul 17, 2026
Dear Customer, Thank you for your fantastic 5-star review! We're thrilled to hear that our pool robot is making your pool maintenance much easier. It's our goal to give you more free time to actually enjoy your pool, rather than spending hours cleaning it. We truly appreciate your support and trust in WYBOT. If you ever have any questions about maintenance or usage, please don't hesitate to reach out to us directly. Best regards, WYBOT Customer Support Team
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Del V.
Jul 15, 2026
Robot acheté début juin sur eu.wybot
Robot acheté début juin sur eu.wybot Ne fonctionne pas Impossible d’avoir une étiquette retour malgré des dizaines de mails échangés Je vais déposer plainte
Response from WybotpoolJul 16, 2026
Chère cliente, Nous sommes sincèrement désolés d'apprendre votre expérience et nous nous excusons pour la frustration que cela a pu vous causer. Recevoir un produit dans l'état que vous avez décrit n'est certainement pas l'expérience que nous souhaitons offrir à nos clients. Nous examinons actuellement votre dossier en interne, y compris les raisons pour lesquelles vous n'avez pas reçu de réponse rapide de la part de notre équipe d'assistance. Nous vous remercions de nous avoir signalé cette situation. Nous sommes reconnaissants de pouvoir y remédier. — L'équipe WYBOT
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Gwenaele C.
Jul 15, 2026
Ca commence plutôt mal avant de le…
Ca commence plutôt mal avant de le recevoir, je bénéficie à ma commande de 15€ de réduction mais je me vois débitée de 18€ de frais : PAIEMENT HONG KONG...
Response from WybotpoolJul 16, 2026
Bonjour, Nous sommes sincèrement désolés d'apprendre votre expérience et nous vous présentons toutes nos excuses pour la frustration que cela a pu vous causer. Nous procédons actuellement à une enquête interne sur votre dossier. Nous vous remercions de nous avoir signalé cette situation. Nous sommes reconnaissants de pouvoir y remédier. — L'équipe WYBOT
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M. C.
Jul 14, 2026
Within a year the robot stopped working…
This is interesting... I'm still waiting for a reply to my email from a week ago, but you respond to a bad review within 4 hours. Maybe you should focus your energy on customer service... instead of making empty excuses on Trustpilot. ****************** Within a year the robot stopped working within the warranty period. I sent several messages via the website, but they didn't react. Finally after 2 weeks they reacted on my mail, but after every mail it took at least 4 days for reaction. Finally after many mails and 3 weeks further they promised to send a new bot. I returned the bot on my own (high) costs and then it became quiet. Already waiting for 2 weeks. Better not buy something here! It's scam!!
Response from WybotpoolJul 15, 2026
Dear Customer, We're truly sorry to hear about your experience and sincerely apologize for the frustration caused by the delays throughout your warranty claim. We understand how disappointing it is to wait so long for responses, return the product at your own expense, and then not receive a timely update. This is not the experience we want any customer to have. We have already shared your feedback with our support team and will investigate your case immediately. We'll review the status of your replacement and the entire warranty process to identify what caused the delay and make sure you receive a satisfactory resolution as soon as possible. Thank you for your patience and for bringing this to our attention. We appreciate the opportunity to make this right. Best regards, The WYBOT Team
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Emilie
Jul 13, 2026
Customer Support refuses to apply EU Directive for a refund
Order eudlz15258. Second defective unit with hardware failure. Customer support refuses to apply EU Directive 2019/771 for a refund. Case opened at European Consumer Centre.
Response from WybotpoolJul 14, 2026
Hi, We're truly sorry to hear that you're still dissatisfied with your experience, and we sincerely apologize for the frustration this situation has caused. We take every customer concern seriously and are committed to handling warranty and after-sales cases in accordance with applicable regulations and our internal procedures. We understand your concerns and are committed to reviewing your case carefully to ensure it receives the attention it deserves. We'd genuinely like the opportunity to review your case again and work toward a fair resolution. Our support team will personally reassess your case as quickly as possible. Thank you for bringing this to our attention. We sincerely hope we can resolve this matter for you. The WYBOT Team
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Louise I.
Jul 13, 2026
I bought a Wybot B1 with added…
I bought a Wybot B1 with added protection for returns and refunds on the 14th of April 2026. After testing it out on numerous settings the robot simply would not budge and would stay stuck on the bottom at the side of the pool. I was allowed to return this robot after which my expenses for the return would be refunded. I received a replacement robot after returning the first one at my own cost so far, but it is the same issue once again. I’ve raised this concern multiple times and I’ve asked to escalate this, but it’s been more than a week of radio silence. I wish to receive confirmation of the following: - refund for the return shipping costs - return of the replacement robot - refund for the robot - refund for the return shipping costs of the second robot.
Response from WybotpoolJul 14, 2026
Dear Customer, We're truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused. We understand how disappointing it must be to experience the same issue with both the original product and the replacement. Your concerns regarding the return shipping costs, the return of the replacement unit, and your refund request are being taken seriously. We are currently reviewing your case with our support team to ensure it receives the attention it deserves and to work toward a fair resolution as quickly as possible. Thank you for your patience and for bringing this matter to our attention. We sincerely hope we can resolve this for you soon. The WYBOT Team
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