WybotpoolReviews of wybotpool.com

There are reviews on Amazon but the company is somehow able to hide negative reviews. So it is very difficult to find any negative reviews online. But look here, and there are many! I'm fighting this through my credit card company at this time. I reported the failure less than 2 months after receiving the product. I took longer than 30 days allowed figuring there is a 2 year warranty and did troubleshooting myself to try to figure out why it wasn't working. It started off as not charging fully, I took it out of the water and charged with a cable. The robot shows fully charged and then eventually completely died, showing 5 lights fully charged when plugged in, but when the charging plug is removed, the lights go away and the unit does not turn on. Battery must be completely dead. Don't do it! When Wybot found out about the chargeback and failed support, Wybot "apologized" and assigned me a new person (bot?) to talk to who originally said they would send a label for return, but now as reneged and stated that since I did not report the issue within 30 days I am responsible for the return charge. I refuse to spend anymore money on this thing in order to get a replacement of the same caliber of product and have to deal with their non-support. I have spent over one month without a working robot that cost me $1500 US and the purchase of a manual pool vacuum so I can vacuum my pool while waiting to see if I lost $1500. ** UPDATE ** I finally got my money back, no thanks to Wybot. I had to file a chargeback through my credit card. It was way too much effort to report the issues to the company with poor customer service, long response times because who is going to question their claim of 24x7 support until it happens? Be aware that when and if you do get them to accept a return they will push you to take a replacement which is likely a previous refurbished unit that will fail. I would not be surprised if my unit was previously refurbished considering how quickly it failed.

Horrible product worked for one day only. Never buy from them!

I have the B1. I would give it 5 stars but everyday I struggle to open it up and get the basket out. My daughter ended up buying one as well and they have the same issue. The latch should be redesigned.

SAV inexistant. Une simple demande de fournisseur pour une batterie ne recoit AUCUNE reponse apres 15Jours. De plus les batteries semblent poser soucis il suffit de regarder le net pour voir par ex que comme nous la batterie du modele S2 a lache en meme pas 2ans.. Quand il fonctionne.. ce robot marche assez bien mais anormal de n'avoir aucune reponse et laisser les clients en panne alors que l'on demande une simple adresse de fournisseur. il a fallu se debrouiller seuls.

Le robot a fonctionné correctement pendant 1 an (j'en étais très satisfait) puis il a cessé de prendre la charge. J'ai contacté le SAV non sans mal et j'ai du : - leur prouver avec plusieurs videos que je savais brancher un robot et qu'il y avait bien un dysfonctionnement. - leur faire valider la qualité du colisage avant renvoi du produit. - renvoyer A MES FRAIS le robot aux Pays-Bas. - faire le suivi de livraison a leur demande (car ils sont débordés ...) et leur prouver que le colis leur avait bien été livré. J'ai gardé tous les mails prouvant ces échanges. Et depuis plusieurs semaines, aucune nouvelle malgré mes nombreuses relances. Je vais porter plainte car leur SAV est inacceptable et non professionnel. Fuir l'achat en direct WYBOT car vous n'aurez aucun interlocuteur fiable !

WYBOT's robotic pool cleaner is a game-changer. It's intelligent, fully automated, and solar-powered. Life just got easier!

Let me be honest, it doesn't make the pool look brand new every single time. Sometimes there's a narrow strip near the waterline that I still have to wipe myself, and the steps are a little hit or miss. But compared to cleaning the whole thing manually, that's nothing. It takes care of the big, annoying part-the floor and most of the walls. I spend maybe five or ten minutes touching up afterward instead of an hour vacuuming. For me, that is a very fair trade off. I didn't need perfection. I needed help, and this robot helps alot.

I'm not really a "tech person," so I was worried this thing would be complicated. It wasnt. I charge it Friday night, put it in the pool Saturday morning, and take it out a few hours later. That's pretty much my whole routine now. The app took me a little time to understand, and I do wish the battery level was more obvious, but it hasn't been a real problem. Once I figured out the settings, I stopped checking it every ten minutes. Now I just let it do its thing. The pool looks cleaner and I'm spending way less time messing with hoses and vacuums.