WOW!Reviews of wowway.com

Complete trash, signal in and out. Techs keep pushing appointments to where I have to cancel, can’t wait all day.

I was recently in the market for a new internet service since the price of phone & internet had doubled with my current service after the promotion ended. I had heard about WOW! through a friend who said they were really popular in my area. I called WOW! to inquire about phone and internet bundles. I heard a great offer of only $45 monthly for the bundle and also that this was a locked in rate, so it the price will never go up. So I’m thinking great! I’ve found the perfect company for phone and internet services. Sounds good so far right? Well… not so fast, there was a catch. I was told by the salesperson that since I have an iPhone 12, that I would not be able to have phone services with WOW! because my phone is “too new.” I was told I would need to downgrade my phone to iPhone 10 or lower or switch back to Android because of the electronic SIM cards on newer iPhones. This was a huge red flag 🚩 in itself, and I should have stopped there. I was actually considering downgrading my phone and even switching back to Android to get this great deal with WOW! Anyway, I never cancelled the current service I have and am still paying for it. I was actually advised by the WOW! salesman not to cancel my current services until WOW! was up and running. So fast forward WOW comes out to do their installation, and cut the wires to my current services with the other company. I had no idea of this or why they would even need to do this, as it is illegal and has nothing to do with their installation. They did this horrible thing without my consent. I decided not to go with WOW! because I wouldn’t be able to bundle. So I stayed with my current company whom I NEVER cancelled. I had been having issues with my Internet since WOW! tech came out. I had to call my current company for repair services. The tech gets here and tells me that WOW! cut all my wires and a re-installation would be $140. I called WOW! to complain about this and they have done absolutely nothing. They did not care about what they did an left me to clean up the mess by myself. I wouldn’t care if they were the last internet company on this planet. I wouldn’t care if their services were free, I wouldn’t recommend them to my worst enemy. They are horrible and I won’t be back.

I would give this company a zero star if I could. I experience service interruptions EVERY day. Most are 15 to 30 minutes. I never get to watch a football game without some interruption. Today service went out during an NCAA basketball playoff game. It was out for hours. I missed the game. Recently a new cable company put lines in my neighborhood. I'm switching. Bottom line: WOW is an inept organization. Avoid them if you have any choice.

To start I can say I’m satisfied with the internet value. However, pray you never need Tech service on site (home). If you do be prepared for hidden charges and horrible customer service when trying to correct the issue. Hopefully, it doesn’t take more than two or 3 calls to correct the problems. You will be penalized for every screwup they make. I stopped and overcharge, yes they credit me for the tech visit but charged it back when I stopped the payment and removed me from auto pay for 45 days I could only pay with a Credit Card they wanted to charge me 5 to make a payment over the phone after they screwed up my account and you will never ever be able to speak with a Supervisor. Pray you don’t get Rep. Francisco, he should not be working with the public. Aaron very professional, Rehana I will avoid if I need to call back again.

Overpriced slow service -- COMPANY always adds fees! They charge you for technician visits when your service isn't working! Then, they add extra charges here and there AND make up reasons for them. When you call to discuss issues, they pretend they can't hear you and disconnect. I DO NOT RECOMMEND THIS COMPANY.

They are lying left and right! We have signed a contract with them in 2012 and when we asked about changing service they said our contract is not up until october 2026 and we would need to pay over $500 if we change providers!! Where are they finding this invisible contract that says we cant leave until October! Please check your statements, because ours show major inconsistencies. Statements show over double the amount for no reason at all. So so many other problems with them.

They lied to get me they sign me up saying pay your bill for 3 months and get a 300 gift card they lied

About 2 years ago, they came in our neighborhood advertising door to door then marked up the streets, sidewalks, and yards then never came back. It’s advertised all around us with flyers and billboards, but still not available in our neighborhood. So why did they hype everyone up and spray paint our streets. That’s dumb!