WOW!Reviews of wowway.com

Easy to sign in - great speeds when it works. Try and call them when you are having problems, like ZERO INTERNET. You will have to sit and wait God knows how long. Worst yet, try their chat on line in the OFFICIAL website. Waited like 5 minutes and then they have to verify you. (I AM TRYING TO CHAT WITH YOU FROM YOUR OWN WEB SITE, for which I already entered a user/password) - You have to give them your account number, pin number, exact amount of last payment and its date, and last of your SS#. Then after 15 minutes Vincent tells me is my fault for not doing a manual EERO update required. It is the worst! And of course he cut me by stopping my internet to do update. How about tell the 70-year-old that you are going to do that?

To start I can say I’m satisfied with the internet value. However, pray you never need Tech service on site (home). If you do be prepared for hidden charges and horrible customer service when trying to correct the issue. Hopefully, it doesn’t take more than two or 3 calls to correct the problems. You will be penalized for every screwup they make. I stopped and overcharge, yes they credit me for the tech visit but charged it back when I stopped the payment and removed me from auto pay for 45 days I could only pay with a Credit Card they wanted to charge me 5 to make a payment over the phone after they screwed up my account and you will never ever be able to speak with a Supervisor. Pray you don’t get Rep. Francisco, he should not be working with the public. Aaron very professional, Rehana I will avoid if I need to call back again.

They try to rip you off any way they can. They know they can get away with it when they are the only service available in many areas. Customer service is mid at best, WiFi is also mid. Twice they’ve tried to charge me for routers that have been returned. I unfortunately had to have them for many years as I had no other options except Starlink.

Over the course of close to a year I have had WOW and been using their provided modem/router combo (because according to them, my personal systems wouldn’t work with their service), I have had consistent issues. Frequent, daily Wi-Fi drops where it will go out for anywhere from 30 secs to a couple hours, multiple times a day. Terrible customer service that has been 0 help and has told me to just wait until it comes back online. Even connecting to the router via Ethernet isn’t effective because it constantly cuts out. Not to mention I’m paying for the 1gbs unlimited plan and NEVER hit those speeds. Closest I get is 500mbs. Unfortunately, my apartment complex signed a deal with them and I’m stuck with them as my only option here in E.L., Michigan.

I called WOW! Business customer support because our internet was down. The tech representative’s tone came across as rude and impatient. Once my contract ends, I plan to switch to a different provider.

wow way is constantly going out - Why are they going down during the day, evening and late night? It is a constant battle - The worst thing is they are the only internet provider in the area! - Always goes off around 10pm till about 1015 - Doesn't anyone in the company care about their customers anymore? When you pay for a full service, you expect full service not 3/4 service. I would not recommend then except ..

Called customer service for a billing question. Rep sounded like they were based overseas. I had to keep repeating myself, and she kept giving the same scripted answer. Then tried the chat feature, and the same thing happened. I'm trying to resolve the issue, and they basically kept saying they can't help me. So frustrating.

I have been a WOW customer for many years and see great offers for new customers while I, a loyal customer, paid more. Well, over a year ago in December they gave me a call offering me a discount. Great. The gentleman on the phone said my current modem was really old they would send me a new modem. This new modem I had to install myself. He also said not to return the old modem as it was too outdated. I could just get rid of it. I didn't return the modem, as directed. So, after a year my bill went back up and I switched providers. I paid my partial bill for the service I had not used and returned the modem. They then sent me a notice requesting the return of 2 modems or pay $385. I had already returned the newer modem. They asked for proof but finally found that modem. I held on to the old modem w/ the box for months but finally tossed it, as they had told me to do. So now is the dilemma. They want the modem they told me to toss. That leaves me with a couple of questions (1) Are they not training their people so they give BAD advice? (2) Why would they install such an "old outdated" modem in any other customers home? After all they had no interest in getting the old unused modem back in over a year. I certainly wouldn't want some old equipment installed if I were a new customer. So no, I can't say I would recommend them AND if they tell you something demand it in WRITING unless you want to face a messy hassle. I am giving a 2 and not a 1 in hopes this will be resolved. I will repost when and if it is resolved,