WOW!Reviews of wowway.com

The worst service ever. Advertised with unlimited data. I reach a data cap and need constant increases every month, doubling my bill. Inconsistent connection. It just stops working whenever it feels like it. Customer service people are friendly, but not very useful. They just have you go through the same troubleshooting motions. If a technician comes out, they say everything is fine. It isn't. I've been using this company for nearly seven years and all I get is the worst experience ever. I would honestly switch to another company if moving wasn't at a high probability.

Spring Hill, Florida I've been with Wow for one full year now, since the beginning I've been trying to get them to fix my bill. When the WOW guy came offering the services, he showed me the options. I took the Fiber 500 for $50.00, price lock for $10.00 plus an extra box for $5.00 a month rental fee! When I add that up it gives me $65.00, no more no less! now with the $10.00 discount for autopay that would leave me a bill of $55.00. I have the new customer sales order form to proof it! I've called customer service a few times to get it resolved, but they tell me I have the $70.00 dollar plan. The $70.00 plan was offering Fiber 1 Gig, and I don't have that service!! Unreal! then they want you to refer clients, offering you $100.00 dollars!! really!! I won't refer anyone period, people don't deserve to be lied to!! We don't deserve to be taken as fools, we should be able to legally do something about it. Customer service not helpful at all, they are well trained by WOW!!! That WOW propaganda should have been a RED FLAG!! When they say WOW! it's not because they have a great business, it's because they had in mind WOW!! we're gonna fool a lot of people. GOD have mercy!

They try to rip you off any way they can. They know they can get away with it when they are the only service available in many areas. Customer service is mid at best, WiFi is also mid. Twice they’ve tried to charge me for routers that have been returned. I unfortunately had to have them for many years as I had no other options except Starlink.

Horrible service. Been three months and had my auto payment messed up and the service went out three times in three months. I’m missing Xfinity and I can’t believe I am saying that.

Over the course of close to a year I have had WOW and been using their provided modem/router combo (because according to them, my personal systems wouldn’t work with their service), I have had consistent issues. Frequent, daily Wi-Fi drops where it will go out for anywhere from 30 secs to a couple hours, multiple times a day. Terrible customer service that has been 0 help and has told me to just wait until it comes back online. Even connecting to the router via Ethernet isn’t effective because it constantly cuts out. Not to mention I’m paying for the 1gbs unlimited plan and NEVER hit those speeds. Closest I get is 500mbs. Unfortunately, my apartment complex signed a deal with them and I’m stuck with them as my only option here in E.L., Michigan.

Double booking Abo.This is the reply. R Warte einen Moment, während ich prüfe, ob du Anspruch auf eine Erstattung hast. Rückerstattungs-Bot 10:48 I paid 14 Jan 29,99 and 17th Jan 29,99euro. 10:53 R Entschuldige, das habe ich nicht verstanden. Rückerstattungs-Bot zweimal bezahlt mont January. R Entschuldige, das habe ich nicht verstanden. Rückerstattungs-Bot zweimal bezahlt monat January.2026 10:54 R Entschuldige, das habe ich nicht verstanden. Rückerstattungs-Bot 10:54 Bitte um Rückerstattung für doppelt Abbuchung im Januar über 29,99 € 10:58 R Entschuldige, das habe ich nicht verstanden. Rückerstattungs-Bot 10:58 Doppelte Abbuchung,überweisen sie mir sofort 2

Inconsistent service. Terrible call center for customer service. The absolute worst company when it comes to Internet service and customer service. Nothing good to say about the 3 months I tried this.

This internet service provider sucks. The equipment sucks. The customer service sucks. Everything about them sucks. As I write this, have no service. My router and eero restart constantly about 10 to 15 times per day. We purposely only have 5 devices on the wifi at anytime cause its slow, and constantly restarting the router and eero. Switching tomorrow. This company has costed me 1k in hrs due to remote work. And they truly don't have a clue on how to provide customer service. Update on 1/8/2026. My internet is still out lol. Restarting. Wifi extender and router non stop Restarting. No fix.