WOW!Reviews of wowway.com

By far the worst service if any company I've ever experience. WORSE than DMV. There is NOT even one facet of the WOW experience that is pleasant. PURE SHxx

If I could give less than one star I would. HORRIBLE customer service..can barely understand what little bit of English they speak. After TWO hours on the phone with two different customer service reps, I figured out the issue by myself! I will definitely be switching Internet / cable services!

Not surprised to see below a two star review. Issue was the installer cut our dog fence when installing their equipment . I would think they would ask first and at least check before digging. We found out later the line was cut. My wife called three times spoke to various people. They stated they would escalate and have someone call us. Guess what, still waiting. It would be a simple fix to repair the cut but they do not care or have the infrastructure to handle all their customer issues. They will understand when people switch services. Wow way will lose millions of sales and countless subscribers for their lack of customer service,follow through and pure taking care of who pays their salaries. You have been informed. Wow way is a one star company.

While I do not have WOW service, and never will, this is about their company stringing up their wires and accessing private property without a courtesy knock on the door. Twice, I have asked the WOW employees to knock on my door. Yesterday, I really thought I made myself clear. Knock on my door. I have no problem giving them permission to access the easement on my property once they do give me the courtesy to access the pole to secure their lines. If I had a dog in my yard, this employee would have felt the pain of a animal attacking this stranger. Today, again, somehow what I said yesterday went over their head. Somehow they gained access to my yard (Easement) either by climbing over the metal fence, or another way... again, this is a sneaky employee, which probably can be part of WOW culture. Do yourself a favor and don't sign up for their service.

A REAL EXPERIENCE: Wow is a company that's out to get you--your wallet, that is. There’s a reason why this company is declining with heavy losses. When I signed up for their internet service, the installer came to my house and put equipment in for me, but at the same time, I also received an extra set of equipment by mail the next day. I asked Wow about this extra box of equipment and they said to just send it back which I did. For an entire year, they claimed they never received the equipment. All they have to do is just say *they don't have it*, and now they can claim more money from you. Despite Wow representatives continuously saying that the problem would be resolved and that I didn't need to take further action, they sent the amount owed for the "missing" equipment straight to a third-party debt collection agency so that Wow would get the money from me by force. In fact, the last Wow agent told me to call this special phone number to ask about the missing equipment problem. I asked her why I had to call this number, and she said it was Wow's back office. Back office? I even asked her what the back office does, and she said it took care of problems like mine. Do you know what that number really was? It was for the third-party debt collection agency. Could it be more clear as to how evil this company is? If these are their company tactics, you can see how they will rip you off in every way possible. What if you want to cancel service but never can? What if they claim they sent you equipment you never got and now want money back for it? There are so many possible ways the company can trap you. No offer or discount can offset the amount of money they will eventually steal from you, so be smart and find another internet company. What a horrible experience!!!

Summerville, SC 8/30/26. Outage Sunday morning. No tech will be sent until Friday (5 days). Ridiculous. Service goes in and out regularly.

I moved into a new apartment, went to change my service to new address, was asked to send lease as the previous tenant had a past due. They somehow added the past due to my account and now are telling me that I can't have service. It took over 5 days of calling to get it "fixed". Service technician didn't show up so I called to get it rescheduled and now I'm back to square one of there is a past due on the account. I have never interacted with so many incompetent people before in my life.

The worst internet bandwidth and customer service. They are liars and their service is worse than dial up.