Cost Plus World MarketReviews of worldmarket.com

I ordered a cookie jar weeks ago for a birthday present. The jar is now lost somewhere in North Carolina. After emailing 9 times with no response, I called customer service to tell them to just cancel the order, it’s too late now, she was very rude and ending up hanging up on me. I’m now out my money and the gift. Terrible customer service.

One of my packages never arrived. They asked me to file a police report and submit a copy to them in order to obtain a refund or ship a replacement. Absolutely terrible customer service

I purchased a dress on the other end of town, had it for maybe 2 weeks. Of course I didn’t Keep the receipt because I really liked the dress. After wearing it a couple times it literally feel apart on multiple areas at the seem. I talked to a manager at a store closer ( Sunday 6/20/21 11:45am/ garners ferry rd in Columbia sc) to my area, she did refuse to exchange it or give me a gift card because I didn’t not have my receipt. I maybe should mention that I am a member there, and you would think member purchases are somewhere recorded. Once I asked her for her name she turned around to make sure I would not see her name on her name tag. I have never seen anyone be more unprofessional than this manager. I understand the policy was written in small fonts on the back of the receipt, but to argue with me about the exact location of the store and about the small print of the receipt is absolutely ridiculous and not a good business practice. This lady should not be a manager.

I needed some ingredients for dishes that I can't get locally and they sent them to me very quickly and for a good price. I can't speak to the customer service issues others seem to be having as I didn't have any problems with my order, but my shopping experience here was good.

Nice store, but their managers need to focus on their job more and keep their politics out of the store. Will shopping at a World Market a few months back, I could clearly hear a couple of Managers loudly trashing LEOs. I was on the opposite side of the store from them, but could hear them as though I was right next to them and they went on for 5mins. It was disgusting thing for them to do while on the floor. I commented to a sales person about it, but they probably all had a good laugh about it after I left.

Ordered a full length mirror. Received the half-sized one. Contacted WM, was told they were out of stock and sent me a return label unprompted and initiated a refund. Asked how much the mirror I received cost, because depending on the price I might keep it instead. They resent the same email. Emailed again, asking the same question. Received the same email. This happened multiple times. Called. Customer service rep. was very rude, uninterested in the story, and unapologetic. Finally agreed I could just be refunded the difference and keep the mirror. Couldn't use the 30% off I'd originally used on the mirror I didn't get since I 'already used the coupon'. So I ended up paying full price for the mirror I didn't order because they couldn't fulfill the order I used the coupon on. Makes sense! At this point, just said ok, hung up, etc. Then I was waiting for a nearly $500 daybed. Delivery scheduled, delivery company called to tell me the box was damaged but the bed was fine. Called back to tell me actually, the bed is not fine. They'd get a new one and reschedule delivery. 3 weeks later after checking the status regularly, decided to check in since it still said 'waiting for carrier'. They emailed back saying - surprise! - the bed is out of stock. Here's a refund! Obviously at this point I flipped out. Told them I don't want a refund, I want the bed. They emailed me back...about...the mirror. I emailed back asking them to read the email I sent them this time before continuing to waste my time. Now they email me a repeat of the same email from the first time. I tell them they need to find the bed at a store, then, and ship it to me from the store. They finally tell me the bed is out of stock in all the stores - which is hilarious, because I was at my local store about three weeks ago and they had it, so I'm sooo glad they waited until *I* suggested a solution on their behalf, and now it's too late! It's almost as if they could have resolved this on their own weeks ago, if only I had been working for them and instructing them on how to resolve problems! They then tell me they 'called me multiple times today but the phone rang busy' which is factually untrue based on: I had my phone in my hand all day as I spent most of my day EMAILING THEM. My phone did not ring. I have no missed calls, as proven by the call log I sent them a screenshot of. I have no voicemails. And do cell phones even ring busy??? I wasn't even on the phone today! How would it ring busy?? So basically, I ordered furniture over a month ago, and two of the main items I ordered are out of stock and WM does not have a single soul in their office who can read, comprehend, and respond to emails, nor do they know how to actually find a solution to anything besides 'sending a refund'. Do note, on my order status log it STILL shows that the bed is 'awaiting carrier pickup'. For context, I had an issue with WALMART getting me a mattress once, and they fixed it in literally ONE DAY. For emphasis, *WAL MART*. I also had an issue with Target twice. Both times the issue was resolved with ONE EMAIL. The SAME DAY. I have 15 emails from WM customer care dating back from 3/31 through today, and nothing has been resolved beyond just like...refunding me for what they decided not to send me after I paid for it...which is just legally what they have to do.

Two orders were deemed "lost in transit." That information took one month to get and another month to process a refund.This is the gang that couldn't shoot straight when it comes to online, NEVER order anything from them - you will live to regret it.

Guys, please do not put your money in here. I invested $6000 here and also got 2 other people in. I have since made several withdrawal requests, nothing. This is a cun company and cunning people of their hard earn money. It is a criminal enterprise that is well calculated. I spoke with their front office staff and warned them that one day, they will die and will be answerable to their deeds. They don't have to believe this, but it will happen. These people make several people cry for their very hard earn money. Please stay away!!