C Elizabeth C.
I was in the Napa store to shop
I was in the Napa store to shop, a return and pu an order. It was almost closing time and a few minutes before I headed to the check out (I hate keeping ppl after hours). The lady who proceeded to help me (Trixie/Tori -something like that #2269?)helped me. I did my return first and has I told her about it she immediately asked if it was an online order. I said yes and showed my receipt. She had a hard time finding the order date. I helped her find it, then she had a hard time finding the total order amount, I helped her with that too! Maybe she was new, idk. I picked up my order ok, but when it came to ring up my store purchase she was flustered. I had hair clip (claw ice cream) that in the clearance area (lots of them) and it rung up original price of $12.99. Nope, I said as it was clearance. She never offered to go look or find out about it! So she took it off, or so I thought. My daughter was with me and we wanted her things in a separate bag which she was purchasing a gift bag. I had her things on top of the gift bag and had she started to ring them up, I moved the things so she could do the bag first and I could put the things in it. She freaked out and said, "No I haven't rung it up yet, don't".. I told her know and that I wanted her to ring the bag up first. She acted like I was stealing things! Afterwards I apologized for being there late. I got nothing back. I looked at my receipt and she charged me twice for the hair claw instead of deleting the transaction, then acted like I was bothering her for the -$28+ refund of HER mistake! I've worked in retail for 22+ years, would I get a little confused at times sure but not rude like her! Made for my visit at the Napa store less than positive!! She needs to chill didn't a bit!