Cost Plus World MarketReviews of worldmarket.com

After paying the shipping AND oversized item fees ($195 in fees on a small cabinet and bench) the items just didn't seem worth it. The cabinet was pretty expensive and I still had to put it together. Unfortunately the doors don't line up and there is no way to adjust them. I was offered a 15% discount. The other item is still "processing" after a few weeks and they won't cancel the order even though it hasn't shipped yet. They said that I just have to wait and then send it back once I get it. Seems ridiculous to me. It also takes a couple days to hear back from them each time I respond to the customer service email. I won't order furniture from here again.

Buy in store only-the overseas online order customer service is awful. I ordered $850 worth of decor to stage a room in my home. One item was very damaged from being jammed into a tiny box and I contacted customer service for a replacement. I returned the damaged item via their label but they never sent me a replacement. I contacted their customer service about 3 wks later and asked again for the replacement. They ignored me, issued a refund immediately (which I probably wouldn't have received at all without contacting them so that's pretty shady)....they said they couldn't send me a replacement bc they had already given me a refund. I told them MULTIPLE times I just wanted a replacement. I then asked for a supervisor who said they would ship a replacement. I have no idea if that will actually happen given what I've experienced so far. If you shop, make sure it's in store. It's not worth the headache to deal with them over a return or a damaged item.

I really like the interesting, varied and multicultural items that World Market offers, but as a company, they are a MESS! The other reviews here reflect this. Their targeted marketing includes items that are sold out. Their website is a hot mess in terms of speed, functionality, and not hiding items that are no longer available. I ordered two gift cards as housewarming gifts in the last 5 months. The first one, which was digital, was not delivered smoothly. To truly to avoid this, I ordered the second one to be delivered via mail. It never moved after it was delivered “shipped.” Customer service told me I had to wait an arbitrary week before following up. Surprise- still hasn’t moved 10 days later. Customer service has mot responded after 32 hours. I may just try to recoup this with my credit card company so as to not waste any more of my valuable time. This company offers terrible customer experiences and seems completely oblivious to it.

This is a review for the Tucson Arizona Broadway store, whom I have been going into the store for many years. I am disappointed with a couple things first of all they have product sitting on shelves in the food section specifically Sriracha sauce the sauce has changed color to a dark brown, and I know that it should not be on the shelf. Sriracha sauce should be bright red when it is fresh so obviously they have left either expired or nearly expired product on the shelf for customers to buy very disappointing any manager that was decent would realize that that stuff needs to be thrown away. The other thing is the restrooms are always not dirty but neglected they obviously don’t care about their customers experience, the whole experience means a lot, even keeping the restrooms up-to-date and super clean would go a long way!

Surprisingly expensive. For example, a bottle of vanilla you can get any day at HomeGoods for $12 is $25. Scottish shortbread also double the price. Small package of cocktail napkins $6. Quality of many items not that great.

Terrible customer service. I ordered some items for the holidays with the promise to ship in 2-3 days. After 8 days and only half my order shipping I reached out. First, they asked me to supply all the information I already gave to start the chat. Annoying, but fine. Then the agent was allegedly looking into my issue when the chat just dropped and I was reassigned to a new person and had to do the whole thing again. She basically just said she had no information for me, gave me an inactive tracking number and told me to keep an eye on it, and if it didn't ship in 48 hours I should request a refund. I asked if I would be contacted if there was something wrong with my order, and she said nope, I need to reach back out to them. Based on other reviews here I am not expecting much if I need to get a refund. Both agents also had tough attitudes, mispelling things and clearly not actually reading my messages.

Between Jenelle by email and Rhonda on the phone, my goodness this was a rather frustrating customer service experience. Jenelle didn't seem to understand I already received the packages associated with my online order which didn't contain part of the order and so, instructed me to wait another 5 days for the packages I already received lol! So, I resorted to a phone call instead. Then Rhonda spent most of our phone call talking to herself and her computer screen, verbally self-reporting her own and the computer's incompetence! Fortunately by some twist of fate, that call was inadvertently disconnected. When I called back, I spoke to Renee who seemingly more competently could understand the issue and much more efficiently set about putting in for a re-ship of the items I haven't yet received. Fingers crossed they get delivered successfully this time! Not sure online orders from World Market are worth this trouble in the future and I don't think I'll be back.

I received a special notice to click here for $5.00 certificate (3). When I did they said I was not a qualified customer. When I complained, they blocked my email address. Very Rude…