Cost Plus World MarketReviews of worldmarket.com

If I could give them a 0 for online ordering, I would. I ordered 5 bathroom rugs and a food item. What I got was coffee filters. My name was on the box but I received someone else’s order. Included was her order sheet along with my order sheet. I called them and the representative wanted me to return the item to my local store. I don’t have a local store, My nearest store is 90 miles away which is why I ordered online. After putting me on hold, the representative came back on and stated I could keep the item I was sent and that they would reship my original order but it could take up to 10 days to reach me.

I ordered an ottoman online (unavailable at a store). I went to return it but they were unable to process because there was an earthquake in Panama! I left the ottoman in the store and called to follow up. I got 2 emails with 2 different amounts confirming my refund but when I added them up, it was $90 less, excluding the shipping and handling fee! I called the 877 number and they issued another credit because of the "arithmetic mistake". The next credit was $3.20 short! I asked the rep and he said that was the "weight" charge for shipping . There is no "weight " charge on my receipt but somehow I was charged for this hidden fee. Pathetic! DONE with World Market!

Experience horrible experience I got a five dollar coupon for signing up and I buy something using the five dollar coupon. I drove all the down to the store and the cashier told me that they do not have the item and I would not get my coupon back this is the most dumbest thing I’ve ever experienced

I’ve shopped at world market for years mostly decorative items. I made the leap to to buy 3 larger furniture items. Whelp it was a big mistake. Long story short the customer service is awful. Will never shop there again.

I ordered 2 sets of dining chairs so 4 total chairs. They sent one set and I waited and waited for the second set. I emailed customer service. No response. I couldn't find the tracking on the second set. I called customer service and they said the second set was cancelled "out of stock". Unbelievable. No credit back. What am I supposed to do with 2 chairs when I need 4. Huge pain. I won't buy from here again.

I ordered a velvet office chair and it arrived with some marks on the fabric - including one spot where the color was slightly faded, indicating that somebody had probably tried to clean it. I immediately contact a customer service and pictures. They claim they can’t see the damage, but then they tell me to pack it up and ship it back to them which I am absolutely not going to do. I’m just asking for a partial refund since I have to pay a professional cleaner to clean, what’s supposed to be a brand new chair I will never shop with these people again. AVOID.

I bought a fire pit on the 26th of August. It was delivered to a Fedex depot all of 10 miles from our home. However, Fedex apparently lost the 71 pound 2 foot by 3 foot square package because it was not scanned again. I contacted customer service at Fedex who told me to call the shipper. So I put in a call to the World Market customer service. The associate was congenial. I could barely understand her because of her accent. She explained the package was lost and they would put in a claim ticket and I would get a refund after 3 days. I asked her to call Fedex to initiate a search as this is what the Fedex customer rep told me to have them do. After 20 minutes on hold, the associate came back on the line and told me the shipment was lost. She then told me she would place another order and that I would get a shipment notice the following day. I thought this was odd because the firepit was out of stock. However, thinking she had an inside view of stock that I couldn't see I said nothing to her. Of course as I expected, the next morning I received a notice that my order was cancelled because the item was not in stock. This upbeat little message then said I would get my money refunded in 3 days! I would not be so upset but this has become a regular occurrence with World Market. I am guessing they tell you they will reorder a product so they do not need to deal with the disappointment real time or the dissatisfaction of having to wait to get your money back in 3 days. I like shopping in person for the variety of items however, online delivery is miserable. I did call back and asked to speak to a supervisor asking why the associate put in an order for an obviously out of stock item. I got no answer to that question but once again was told I would get my refund in 3 days. I asked her if it was possible to get the item if Fedex magically found it. She said she would email me after Fedex investigated. I highly doubt that will happen. I do know that I will stop ordering things from this store. It is more hassle than it is worth. Their terrible customer service with empty promises is worse than just being truthful!

Ordered some chairs online for pickup in a local store. They put a pending charge on my card, I got a “confirmation” my order was processing. A few weeks later after no email updates or phone calls telling me my order was ready for pickup, I call customer service, they tell me my order was “in transit to the local store.” After over a month with no updates to the order, I called customer service one last time, and they finally reveal to me that I have to call the local store directly and ask about my order. How ridiculous! This disclosure and instruction is nowhere in the confirmation email, it just says to call the main line for cost plus world market for order status. This is misleading. So I call the store I was supposed to pick up at and the store manager tells me that while my order does say “In transit to the store”, there is in fact, no inventory of what I ordered left in their system. She informs me that even though when I ordered it there may have been inventory, that there is nothing to give me now or it would be in inventory still. So that means that order has been a sham the whole time, a fake promise by cost plus to deliver me something I committed personal information and credit card information for, that ultimately they had no intention of giving me, and NEVER actually letting the customer know that there is no inventory to deliver, that their order wasn’t real anymore, and instead expecting that the customer would manage the order themselves. This is totally irresponsible of cost plus world market, and an unacceptable customer service and customer fulfillment experience. It indicates a MAJOR order systems and store inventory distribution breakdown. I’m very unhappy that I did not get what I thought I ordered and was “mine” by going through their apparently fake process of checking out online. I will never shop at cost plus world market again and I will share this information about false orders and fraudulent practices because it is my authentic and documented experience of their scam business.