Wool & OakReviews of woolandoak.com

Fuyez ce site et faites travailler les teinturiers passionnés et sérieux, pas les arnaqueurs comme woolbags. Commande toujours pas arrivée et mes mails restent sans réponse. Cette commande fait suite à une première commande qui serait remboursée si on effectuait une deuxième commande. Voyez l'arnaque maline.J'effectue ce jour un signalement à la répression des fraudes.

I was so pleased with my bag. The leather is lovely and construction top notch. The organization inside is great and customer service gave me good tips on how to maximize the space when packing.

I purchased the nova & duffle bag from Wool & Oak. There was a delay in the shipment, however Cynthia ( from customer service) was in constant communication and they arrived when expected. The leather material was very strong and the color was great. Unfortunately, the bags were smaller than I expected; therefore, they were returned. Cynthia walked me through the return process and notified me when the warehouse received the suitcases. She also explained the timeframe of the credit. I received the credit without any problems. Great customer service. Even though I returned the bags; I would buy again, if I wanted a small bag. Also, the quality of the material & outstanding customer service; I would not hesitate in doing business with them.

From day one to a tiny warranty issue (not theirs but a vendor). Best of the best. We are loyal customers!

Amazing customer service as they were very responsive and checked up on me as I was waiting to receive my bag and after it was delivered. This bag is everything I was looking for my morning commute!

When I emailed customer service due to an issue, I received very quick response from a real person. After that, we communicated back and forth to resolve the issue. Responses were always very quick with either questions or instructions to help resolve the problem. I felt like I was a priority and the communication was always very professional and courteous. And the customer care representative always checked in to provide updates and next steps. Outstanding customer service if you ask me! And I do love the Nova bag!

Amazing customer service! They are so helpful, knowledgeable, professional and found solutions for all my needs. Thank you!

The communication was proactive and prompt Delivery On-time Product is SICK! High quality leather, zippers and beautful color I can pack for a 2- weeks with my Duffle suitcase and Nova convertible Best for executive travel especially if you travel PJs Highly recommended