Wool & OakReviews of woolandoak.com

I love my new large hobo bag! I knew I would have to wait because they were on pre order (made very clear on purchase). And since I had the time, I reached out about changing the color. Cynthia went above and beyond to help me. I even sent her a picture of another bag. I had just purchased so she could help me determine if the color I had chosen was different enough from the bag I just purchased. When the order shipped, she took the time to email me to let me know it had shipped even though I got a notification. And when it arrived, she messaged me to let me know. It had arrived to make sure I had received it.

Amazing customer service and overall great bag worth the purchase!

The piece have been in back order for about 2 months, but let me tell you that the wait was worth it. The company is extremely thoughtful and responsive when you email. They gave me updates about my item and shipping information once the item shipped. Cynthia, followed up today and emailed me, to ensure that everything went smoothly and that I received the item. Quality is beautiful, and the fact that she followed up, only tells me that the company cares. Will be ordering future items to support companies like this one. Exceptional customer service and they carry the finest leather craftsmanship I’ve ever seen. Superb.

Not only are their products exceptional in every way, the communication (order to delivery) from the team at Wool & Oak was first class. The duffel is my second travel bag from W&O and the pair work brilliantly together. The quality of the leather luggage is, in my opinion, second to none.

Zander was very informative when asking about a competitor. Appreciated his insight and timely responses to my questions. Love this highly quality and well made bag!

Zander might be the only one working the Wool and Oak email because it’s clear that’s the only person anyone mentions lol. Bag is large, spacious, and functional. Shipping delays are a known issue for this brand according to the numerous reviews and I wish I knew that going in, I was hoping to have this bag at the start of a new job and didn’t get it until a month later. Bit of a bummer but the constant communication and update is there. The size of this bag is perfect for travel but that strap better be fortified because with the stuff I can fit in this bag, she’s gonna be HEAVY. Excited to take her on work and personal trips, I fear I may revert back to my backpack ways because of the weight. But it’s a CUTE bag. I’m already toying with the idea of getting the smaller size for every day use.

I love the bag itself, it is gorgeous. Ran into an issue where one of the buttons snapped, they quickly addressed the issue and stood by their product. This shows me a commitment to quality and their customers. They have a customer for life and recommend to anyone looking for a high quality travel bag

Customer service experience was terrific! I got a response to my inquiry about an out of stock item and Zander got back to me right away. I was not able to use the $50 promo code on my first purchase at the time I placed my order, but Zander was very accommodating to credit be back that $50 after the fact. I can't wait to receive my item. Their products look really nice and of high quality.