Wool & OakReviews of woolandoak.com

Update June 8th: just picked up the package from Wool & Oak. Product-wise, the Nova Large bag fulfilled my high expectations. What a beautiful product! I'm really glad it finally arrived. Customer service wise, I still have to conclude that communication was very, very bad. Leaving aside the 8 months, I constantly had to ask for updates. And even then it was still the question whether I would get an answer. Seriously Wool & Oak: your great products deserves a much better customer service. Let alone your most important audience: your customers. I'm still dissappointed they did not apply pro-active communication and refrained from offering some form of compensation. Hence, my total appreciation will be 3 stars. Update June 4th: like it's a miracle, Wool & Oak sent me a message that my order is on the way. FedEx confirmed the shipment. I will update this review as soon as the product arrives. Nevertheless, it's still very dissappointing that along the way, my order wil probably arrive at least 5 months(!) later than projected AND I had to ask for updates, instead of being pro-actively informed. Also Wool & Oak did not offer any ways of compensation for the extremely delayed order. Needless to say, I hope the product will be great, but the service still is very dissappointing. Last year I came across the Nova bag of Wool & Oak. The bag itself and the concept look great, so I decided to order one in November 2023. When I bought the Nova bag, the website had set the shipping date at February 2024. In the meantime the Nova bag still hasn't arrived. Because of this, I emailed Wool & Oak several times, receiving replies that looked very sloppily copy-pasted. Sometimes I would receive the same standardized answer after sending a new email. This company gives me a lot of scam vibes. If they aren't scammers, their customer service really sucks and they do not keep their side of the bargain. I could only recommend them (again) if they deliver their products (in time). Here is a short overview of my experiences with their customer support: 28 Feb 2024: asked when my Nova bag would arrive, because the website changed the ETA from February 2024 to June 2024. Wool & Oak replied the same day by saying: 'Our bags were shipped yesterday from India. We are now expecting them to arrive here in the US around the third or fourth week of March. Your order is included in the first batch that will be shipped on the 1st week of April.' In the first week of April the Nova bag still didn't arrive. 17 Apr 2024: Nova bag still didn't arrive. Asked again. The answer this time: 'Due to an unexpected customs clearance examination by the U.S. Customs Border Patrol, there has been a delay in the shipment of our products. This situation is highly unusual and entirely beyond our control. We understand your excitement to receive your order, and we share in that excitement. (...) Our freight forwarders estimate that our inventory will be released and delivered to us today. After we receive the inventory we will move as quickly as possible to get your order processed and shipped out.' 23 Apr 2024: Asked again for an update. The answer: the new reason now are 'unforeseen challenges with a container held at the port for an extended period, preventing us from releasing its contents.' Directly after receiving this answer, I replied by asking where to file in a formal complaint, because a refund was not possible (anymore). This question still remains unanswered. 2 May 2024: After a week without an answer, I repeated my question where I can file a formal complaint. The answer: the exact same text from the email I received from Wool & Oak on April 23rd. This made me highly suspicious. Like they didn't even take the effort to read the content of my email. I didn't even mention the delays, just where to file a formal complaint. Straight after this new copy-paste email, I replied by repeating my question: where I can file a formal complaint. Since almost three months have passed now, without a satisfying answer from Wool & Oak, I see no other option than to write this confronting review. Unfortunately I cannot rate this company as trustworthy. Be aware that the chances are very high that you are being scammed. So think again if you consider buying their $505 Nova bag.

Scam, just as everyone says, product never came, won’t refund $500, and constant excuses.

I would have given this company zero star if it was possible. I prepaid for a nova duffle over 6 months ago with an expected delivery by the end of April. I still don’t have my duffel and when I ask for a call to discuss the delay of my bag I’m told they don’t have phones…seriously you don’t have phones?? BS!! They tell me the bag is stuck in customs. This has been the excuse for the last month. I’ve asked for updates and I continue to get the stand response which is BS. I’ve asked numerous times for a refund given they don’t know or won’t tell me when I’ll get my bag. They have yet to respond to my numerous requests for a refund or even a call back. This company is a scam and now I’m working with my bank to get my $ back and our state AG to investigate.. very disappointed and angry. Terrible company DO NOT USE!

Yesterday, on 12 June, 6 months after placing my order, I finally received the Nova bag. The product is as advertised and meets my expectations. I would however still counsel caution in dealing with this company for the following reasons: - I strongly suspect that my original negative review contributed in large part to the sudden urgency in completing my order - The communication has been reactive and impersonal, suggestive of a lack of genuine customer focus - Given the systematic delays in completing orders I strongly suspect that this company is knowingly selling products without the necessary inventory for order fulfillment within reasonable timelines In short, my order arrived and I'm happy with the product, which is why my review is now 3 stars instead of 1 star. However, the buying experience was such that I would not buy again from this company until their trustpilot reviews demonstrate a track record of treating customers correctly. I hope that day comes.

This company does not respond to emails and doesn’t follow through on their commitments. Clearly they like getting bad reviews because they are crooks. Don’t do business with this company. They will take your money but won’t deliver a product. They have had my money for almost 5 months. This was to be my son’s 30th birthday gift. So much for that. Stay away

Attention! Wool and Oak ne livre pas ses marchandises et fait de la publicité sur Instagram pour lancer les ventes…

I am like everyone else who has put a 1 star rating. I totally agree with everyone's poor reviews. This company has been dissapointing from the second email i recieved with a delay of delivery. My order was put in April 2023 supposed to be with me in march 2024 . No delivery no information other than more delays. I contacted WoolandOak expressing my concern and as they hadn't fulfill there contract I wanted to cancel the order. I was told the cancellation policy only gave me a window of 2weeks to cancel from the first order date. If you know your retail consumers policy this is incorrect if they haven't fulfilled their side of the contract. So I didnt bother to respond but I have raised a disturb with my credit company. It's a real shame as the product looks fantastic but I do feel that it is a scam. Please don't buy from this company and do read all the negative reviews and be warned.

First of all, I have never felt the need to write a negative review about any company until now. If you are thinking of purchasing from this company, please read all the painful reviews and run! I did not read their reviews and regretfully placed an order and paid in full for the Nova bag in January 2024 as a birthday gift. After multiple emails to inquire of a delivery date went unanswered, I felt something is not right and cancelled the order on 2/8/24. The company then communicated with a refusal to my order cancellation. Since I never received the bag, I contacted Visa to open a dispute for the charge. Again, it went unanswered until April 2nd, when Wool&Oak claimed that they send the bag out on 3/23/24 (more than a month after my cancellation), which is a total lie since I have not received anything from them as of 4/20/24! Visa notified me of their claim and I requested proof of a shipping document which they have yet to provide. Wool&Oak is a shady company with deceptive trade practices. Please beware.