Joe.S
I'm beginning to think it's a SCAM
I ordered my very expensive bag in Nov 2023 with an expected delivery of March 2024. This in itself is long enough but delay after delay has blown this out to 6+ months with the SAME excuse every time I contact their email support - it's the exact same reply I get: that there's some sort of shipping delay and that my order is the 1st in the new batch and will be sent out shortly. No recourse to contact them directly, or speak to a customer service rep or compensation. I too believe this is a SCAM and I will be out of pocket almost AUD $850.00. It now appears everytime someone gives them a negative review, they have the same response - they can't find an order and that I'm writing a fraudulent review from a rival company...what a joke! I have months of email correspondence with their "customer support".
Response from Wool & OakMay 28, 2024
Thank you for your feedback. At Wool & Oak, we take all reviews seriously and are committed to providing the best experience for our customers. Upon investigating your claims, we found no record of an order or correspondence matching the details you provided. It appears this review may be part of an attempt by another brand to mislead potential customers and unfairly harm our reputation. Unfortunately, false reviews like this are an issue on the internet today, where unscrupulous competitors may try to damage the reputation of legitimate businesses. We want to assure our customers that Wool & Oak has successfully delivered thousands of orders and continues to receive positive feedback from our satisfied customers.