Wool & OakReviews of woolandoak.com

Appalling lack of feedback as to when products are going to arrive. They will always answer you E Mails with vague responses and no actual details.

I am a frequent traveler and need a bag that I can take with me into the cabin of a plane. it needs to be compact, light, on wheels, and can accommodate a suit with it's normal furnishings plus some additional clothing and overnight items. The Nova large bag seemed to fit the bill. It arrived as advertised and I took it on my first across country trip. Other than for the zipper being stiff, I found it perfect for my needs. The suit was not creased and everything worked. The only item that could not fit without having to leave out something else were the shoes. But that seemed obvious from looking at how the bag worked. I contacted customer service about the zipper as it is still somewhat stiff. They were quick to respond and advised that it would work itself out with time. i am going on an overseas trip so we will have to see it that happens. One suggestion is that the material used for the bag should be softer to provide more flexing. That way it can be compressed more easily for an under the seat option versus an over head compartment alternative. I am very impressed and pleased with my purchase and in particular with the customer service and the ingenuity of the bag. Thank you. PS let me know when you make one with a softer exterior and an easier zipper..

Customer service replied to my question within 24 hours and was super helpful. Received my large Nova bag within 2 weeks of ordering. Excellent product, excellent customer service. There have a lot of bad reviews from a year ago or so but have definitely fixed the issues and have always had top notch products

I ordered the large Nova carry-on and the packing cubes separately. I’ve not yet received either. However, for the packing cubes order, I apparently mistyped my e-mail address and, as a result, I didn’t receive my purchase confirmation. I sent a message through the website asking for confirmation of my purchase and a very kind person named Zander contacted me over the holiday weekend. He researched the problem, discovered my error, and put it all to rights very quickly. He even sent me a tracking link for the delivery. I am very pleased with the excellent care I’ve received thus far.

I placed a “pre-order” for the Nova bag and was told it would be ready to ship May 18th. To my surprise, my bag arrived at my house May 16th! I was so happy it arrived sooner than I was told. I love this bag. I ordered the large sand colored bag and it’s beautiful. The quality surpasses what I imagined. I can’t wait to use it!

I saw multiple ads for this bag and it looked so good but I was hesitant. I then inquired as I was concerned I may not get it in time for an upcoming trip. I have a nice Tumi case but it is a bit heavy and was looking for something a bit more portable as I recently had shoulder surgery and can't lift too much weight. Today I received the bag. I am over the MOON! It came faster than expected, and it is beautiful! Great quality, lighter weight than a hardshell suitcase and so perfect. Pockets for everything. And the support is off the charts. Friendly, exact and no BS. I felt valued as a customer and am elated with my bag and am happy to deal with such a great company.

I requested to return an expensive, unused gift — with all original tags and packaging intact — just four days past their (suspiciously short) 14-day return window. Over the course of more than four weeks, I sent multiple polite follow-ups while awaiting a decision. Responses were delayed, vague, and ultimately led to a flat refusal to accommodate the situation. Despite marketing themselves as a brand built on craftsmanship, trust, and customer connection, Wool & Oak showed none of these values when it mattered most. They rigidly adhered to policy over basic decency, loyalty, or understanding — even when the return request was reasonable and the item was in perfect condition. I will not be purchasing from Wool & Oak again, and I will be actively advising others to avoid them as well. When you buy from a premium brand, you expect not just a quality product, but quality service — Wool & Oak failed on the latter.

I received my Nova large in just a few days. Earlier than expected. I live in Los Angeles area. Customer service has been excellent The duffle is great for a short trip where i need a suit or sport coat. If I pack carefully the suit I pack does not wrinkle. That is such a game changer for me so I don’t have to check a bag on a short trip even if I need to bring a suit. I get the comments about the zippers, but they are clearly quality workmanship and the zippers are ok and likely to get bigger over time the more they are used . I give great kudos for the design especially by incorporating the roller wheels. No other duffle that held a suit had wheels. I think the wheel design makes the zip up a little awkward at first , but it seems well worth it to get the positive features( carry on, holds suit, has wheels and enough rooms for 2-3 days of clothes, looks good). I highly recommend this item Nova Large duffle bag and the customer service of Wool & Oak based on my experience. Look forward to using it long term