Wool & OakReviews of woolandoak.com

Just got the Duffle Suitcase , already have the Nova large but. I needed a second bag and the Duffle fit the bill perfectly. I'm leaving for Germany in a week and the folks at Wool and Oak assured me it would be here in plenty of time, and it was, it arrived today 27 June. Can't thank you enough. Everything I need is set. Thanks again. Arthur, C.

months ago I placed an order with Wool & Oak and have been extremely disappointed with the entire process. I ordered a novo bag with packing cubes, but only the cubes arrived. When complaining I was offered a replacement bag which I accepted. Despite initial and repeated assurances that my order would ship promptly, I have experienced significant delays and a lack of transparency. After multiple follow-ups, I was informed that there were issues with the shipping provider, which I can understand to some extent. However, the lack of proactive communication and the repeated promises that my order would ship "in a few more days" have been frustrating. I was eventually offered the option to switch to a different product that was supposedly available for immediate shipment. I confirmed my preference and received confirmation that my order had been updated, but I still have not received any shipping information. Finally a concrete shipping day was promised. But 10 and 11 of june came and went, still no nova bag was sent. Overall, my experience with Wool & Oak has been disappointing. The lack of concrete communication and the delays and the potential use of ai in customer service have left me feeling misled and frustrated. I hope that Wool & Oak can improve their customer service and communication processes to prevent other customers from having a similar experience. Still waiting for a shipment announcement, perhaps it will never come, but in a few weeks i will try to get my money back if there is no response from wool and oak. And please not another: your bag is getting the finishing touches and will be shipped soon. Update 29 july. The most amazing thing happend: i finally got my duffel!! The duffel feels sturdy and the quality good. I cant wait to use it. A big thanks to Zander from customer service for making it happen (sorry for taking you for a bot) I stand by my dissatisfaction about the communication about availability and timelines from wool and oak throughout, but it would be unfair to blame individuals in customer service which did thier best with the information available im sure. Because the product feels solid and high quality and because customer service actually was there for me in the end i change my review from one star to three. Time to test the duffel in my upcoming travels

After 12 years of the same tired duffel, I wanted to order something with the garment bag built in. After researching, I ordered the Nova Large bag, and recently their newly released dopp kit (hasn't arrived yet). I really love the bag - it's stylish, has a premium feel, and is elegantly designed for functionality. There are other bags on the market that are less expensive, but I'm glad to have spent the extra money for something that's an integral part of my frequent business travel. The customer service was also top notch. Always responsive, friendly, and willing to help. 10 stars.

The leather is gorgeous and of very high-quality, the features are amazing. The zipper was not good so I had to return the product. My return was lost, but I finally was connected to a better customer service representative and received a refund.

Recently purchased the duffle suitcase and what an amazing product. I receive so many compliments and people ask me where did I get the bag. The functionality and space for a relatively small bag is great. Easily can fit 6/7 summer outfits. Highly recommend

The purchase process was easy, confirmation was fast, shipping came as indicated. Quality of the leather and craftsmanship of the bag is excellent. I’d prefer a brass color zipper vs the silver so it matches my other Wool & Oak bags, but that’s minor. Over all a good experience and a quality travel bag.

I finally found the PERFECT leather carryon to go with my hard side carry on. It is the new duffel by Wool and Oak. I travel frequently and have been searching for the right leather carryon to accompany my hard side carry on. I purchased one *Chocolate color” a few weeks ago and once i discovered how good it really was, I purchased another “Black color” I have other leather carryon’s but the new Duffel surprised me and exceeded my expectations. While in dimensions it is a mid size bag, in use, it has more space than large leather carryon’s. There are two features that make it the PERFECT bag. One is the clam shell opening. Other similar bags have a zipper across the top, this completely opens. The second unique feature is that each side is deep with a surprising amount of space. It also has pockets inside, which if fully used might make it a challenge to close. However, the pockets on the outside are very functional and helpful for an IPad or laptop, phone etc. plus it has a luggage sleeve so that connecting it with my hard side luggage is easy. The zippers are solid and won’t come apart and it looks good. And with its size, it easily fits under an airline seat. It really is the perfect, leather carryon. Medium size in dimensions to fit under an ariline seat, very spacious interior, clam shell opening, functional outside pockets, a luggage sleeve and it looks good.

I ordered the large leather Nova bag off their initial Kickstarter campaign. Although there were delivery delays initially (it was Kickstarter after all!) and a damaged bag was initially received, the customer service was helpful, very responsive and came to the right solution. The bag itself is great, although the metal zips could be a little freeing moving. I look forward to using it more and more over the years!