Get lost in translation, not in your bag.
Wool & Oak (woolandoak.com) has 361 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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ML
The Nova bag will fit the majority of my trips perfectly. I having been waiting to find a bag of this type and quality and I am happy to have finally found it. I needed to be assured of shipping times and Cynthia in customer support was quick to answer and followed the order to my door.
Martin O.
I was nervous after reading some of the reviews, but it turns out I had nothing to worry about. Ordered on August 12th and got everything today on the 19th — exactly one week (UPS, for anyone curious). If there was ever a zipper issue, they seem to have fixed it. First thing I inspected. They’re pretty much like butter with the exception of getting the four corners of the Nova bag started at the bottom, which just takes two hands. No big. The most pleasant surprises were all the subtle touches and details that are more reminiscent of an established, luxury brand than of a company started in 2016. The packing cubes have compression zippers with soft pulls so nothing gets scratched. The pen loops are made of pebbled leather to match the bag (and the packing cubes have the same leather for their little labels). The way the zipper-pulls on the side snap together (also leather). The magnetic closure in the toiletries bag. I could go on and on. I am confident that the claims on their site about their craftsmanship (“made to endure with grace”) are more than just polished copy. Time and travel will tell, but it’s looking like Wool & Oak may have just secured a loyal customer.
M. E.
I CANNOT say enough about this company’s customer service! IN THIS DAY AND AGE IT WAS SOOOO REFRESHINGLY PERSONABLE, PROMPT & PROFESSIONAL!🩷💚 … I sent in several questions via their “chat” section and received a “PERSONALIZED” reply within 24hours!!!! It was kind, considerate, complete and addressed all of my questions! THANK YOU Wool & Oak!🩷
David T.
This company stands out because not only do they produce very high quality products, but they actually listen to their customer feedback. I recently completed a customer survey and Cynthia at Wool and Oak actually responded and clearly was not just some AI robot, but an actual personal response. I have purchased three of their offerings and I look forward to seeing their new products in the future. Very happy to do business with them.
sv P.
Excellent customer service. Clearly a growing company that deserves patience from its customers who made such comments. A quality product that is beautifully manufactured. Functional products too though the garment section doesn't allow for one to use hangers. Everything must be folded.
Brady
Great experience and product! I have the larger black bag and has been a game changer with my business travel.
Steve
The bag arrived on time as promised. It functions incredibly well. Four days of works clothes plus shoes - no problem. Very few wrinkles. Just what I hoped it would be.
Jessica E.
Customer service has been incredible. They helped me out with several issues. When ordering, order in advance. Pre-orders may take longer than expected. Too many people are impatient but this company produces quality products and excellent service.
