WoodemonReviews of woodemon.com

I would give zero stars if that were an option. This company is a joke. I ordered a customized jacket for my grandson for Christmas and it is not wearable! I contacted them numerous times and it takes days to even get a response. Their refund policy states “full refund” this is not the case. They will only refund 30% at best on a product they messed up on. Do not order from this company please. If you value your money go elsewhere to spend it.

I have just paid over £40 to this company for a wooden puzzle for my grandson no tracking no received you can’t contact the company the advertisement needs taken down as I am trying to track for a refund all email addresses bounce back you can’t contact don’t use this company

This company is unreliable and unprofessional. I ordered a customized product hoping it would arrive before Christmas. On Christmas Eve, I realized they'd never send me a confirmation email or tracking info - so I sadly re-ordered - hoping it could be a new years gift. In early January I received the item twice, with two charges. Customer service said they could do nothing, because these are customized products. Will never shop here again.

The package was delivered safely and fairly promptly that is the only positive I can offer. After clicking on a link on the website to select the item required I also selected the same colours as displayed on the website. I have received the wrong puzzle and the colours were also not as displayed. I received no acknowledgment of the original order as the website indicated I would. Concerned by this I searched online and came by the trustpilot reviews. I was therefore prepared for major disappointment when the item arrived. I WOULD NEVER USE THIS WEBSITE OR COMPANY AGAIN.

Completely unsafe for babies and young children. There wood filings all over the puzzle and the puzzle was chipped in places. Very dangerous for babies that put things in their mouth. In addition the package was damaged during delivery and they acknowledged that, but they only offered to send a replacement (not much use after Xmas) rather than refund even though their own return policy states: As a general rule, refunds cannot be made on your custom product unless one of the following situations occurs: 1. The product packaging is damaged 2. The product is damaged

To echo the below please avoid this company at all costs. Personalise puzzle ordered for my nephew one month before Christmas and received after Christmas (30th December). This is not acceptable when information on the website advertised Christmas delivery. In addition, on receipt the puzzle is very poor quality. Thin MDF with picture transfers stuck on them, and no pegs. Not suitable for little hands or safe for young children who may place pieces in their mouth. Customer services have ignored emails.

I strongly advise against purchasing this product due to safety concerns and inadequate customer support. The adhesive provided is not strong enough to hold the product securely on the wall. Ours fell off unexpectedly and landed in our baby’s crib. Thankfully, our baby was not in the crib at the time, but this could have resulted in a serious accident. The product came with no clear instructions on how to properly apply the adhesive, yet the company blamed us for improper installation. When we reached out for a refund, they refused and displayed unprofessional behavior. This product is sourced from China, and their customer service was dismissive and unhelpful. For the safety of your family and peace of mind, I recommend avoiding this product. Companies that fail to prioritize safety and accountability should not be supported.

Misleading advertising and delivery dates promised during Christmas rush. I purchased the puzzle on December 8 and I would not have if they hadn’t plastered all over their website they would be delivered by the 21-24th. It was scummy marketing that outright lied. My package wasn’t even postmarked until after Christmas and was delivered Jan 4th, a whole month after ordering and well after the advertised delivery dates. I have not heard back from customer service. I understand it takes time to process custom puzzle orders but they advertised that it would be done in time. They need to be transparent and not lie to people about processing/delivery dates.