WjshomestoreReviews of wjshomestore.com

I absolutely love my giant 6 seater red velvet sofa! I live in a home with 2 entry stair cases and the turn is too sharp to fit a regular one piece sofa. After years of searching for a cloud sofa I finally found the sofa of my dreams. Red Velvet! Extremely well made and sturdy. My neighbor helped me put everything together and it took us 2 1/2 hours. I am 62 so I needed help. It is extremely large. Has great storage. I can rearrange any way i want. Pillows are very dense and comfortable for me. This is the only company with an affordable sofa and red velvet and a great payment plan option. I am over the moon happy. I was very careful of making this choice. It was scary but I just can't stop looking at my beautiful sofa. Looking forward to cozy movie nights in front of the fireplace. Customer service is very friendly helpful and responsive.

Customer service was very responsive with excellent communication. After some confussion on my part, the ease of installation was incredible. Love the linen cotton fabric. Only suggestion I would have is the side pillows could be half the size and they would be perfect. Shipping was fast and delivery was beyond anything expected.

Beautiful and comfortable couch!! Customer service is outstanding. The couch was super easy to put together. The most time consuming part is getting everything out of the boxes.

This was the worst online purchase I've ever made. The couch was incredibly cheap in both appearance and construction and looked nothing like the quality I expected from the listing. As soon as I saw it, I decided I wanted nothing to do with it. The worst part is that if you're unhappy with the product, you're essentially trapped. Returning it means paying over $400 in return shipping, which makes sending it back incredibly expensive. In my experience, this purchase turned into an absolute disaster. Between the poor quality and the outrageous return shipping costs, I would strongly recommend shopping elsewhere.

I had been shopping around for a new couch for a while and found a really nice one here. I did a lot of research for a modular couch that wasn't too expensive and they had the best prices too. I was a bit skeptical in the beginning due to never hearing about this store and not being able to see couch in person. However, I was happily surprised when I got my couch. It was just as pictured and the delivery was very fast. It took about an hour to put together but had very simple instructions and you can see videos on their website too. I only wish I had researched the different types of fabric more because I felt the cotton one wasn't as soft. Customer service is great and they respond pretty quickly too. Overall good purchase and have gotten a lot of compliments on my new couch!

My on line purchase was a quick and well coordinated delivery to my home. The table I purchased required assembly, was easy but was missing two bolts. I e-mailed WJS informing them of the shortage. They responded the next day, they offered me a very generous refund if I would purchase the two bolts, I did and told them and they sent me a refund the next day. The company and their Customer Service are exceptional.

It took a bit of back and forth conversations with Benny in China, but only because we wanted custom covers. Benny was fantastic and accommodating and even though only two arm units were in stock…he sent those to tide us over until the additional pieces are available…and our additional covers in black velvet. It only took time to lock it all down because of the time difference between here and China, but Benny was there for us each evening, answering our many questions. The two pieces that arrived are lovely and appear well made. We had them unpacked and assembled within a half hour. The covers are heavy and substantial…with a soft, chenille nap. We got the beige to switch out with our velvet. Like having two different sofas! We’re very pleased. Thank you Benny!

9/14 update: no update from WJS home team store site or Amazon. My solution apparently may be too costly for them even though fairly reasonable outside of a refund so yeah… avoid. Would not recommend 9/4/2026 update… no resolution at this time still.. WJS home team (separate from the Amazon team) connected with me and gave me a “Not solution” meaning a solution that was never going to actually work and they did this on August 12,2026 and stopped responding on August 23, 2026 because they thought that replacing the cover was a sufficient solution when that does not fix the insert. So, to anyone interested in purchasing from them, do not do it. 8/8/2026 In response to the response of this review: It does state I purchased it on Amazon if you fully read my review. Now, some information… I can leave a review based on my experience with this company overall on TrustPilot, regardless of if I purchased it directly from the website. You’re still WJSHome and this is still a problem with your company, regardless of which part of your company did it. Update: I finally got a response on July 27, 2026 after almost 2 full months of no response. The seller decided that my 3 seat cushion inserts could be resolved by sending me a free corner module piece in hopes that it could repair the three seat cushions that have filling coming out of them. I explained to them that the corner module pieces back rest cushion and side rest cushion would not fill the seat cushion as it is completely different sizes. Unfortunately they have stopped responding again and only responded as I notified trust pilot of their terrible product and awful customer service so I will be updating this continuously. I strongly recommend avoiding this store. I should also mention this, a lot of their 5 star reviews are fake. I purchased a couch from them through Amazon. They had many 5 star reviews in their review section at the beginning but my review is literally the only one posted now and this was due to Amazon removing fake reviews. Do not believe the 5 star reviews! They are not real! Don’t ever! Since receiving the couch, I've encountered multiple quality problems and have tried working directly with the seller to try to resolve them. Unfortunately, the seller has stopped responding, and after Amazon Customer Service was also unable to get a response within 48 hours, I was advised to contact WJSHome directly. The issues began when the couch was delivered in the rain and left outside instead of under my covered porch, resulting in water damage to some of the items. I decided to keep the couch, I was refunded for 1 of the modular parts then received another and disposed of the two that were soaked by the rain. Soon after, the fabric texture began changing much faster than expected. The seller offered me a discount to purchase replacement covers, but before I could do that, the seat cushions became flat and uncomfortable. When I contacted the seller, I was told they do not replace cushion inserts and that I would need to purchase additional foam myself, which I did at my own expense. Over time, the problems continued. The seams on the inner cushion covers began coming apart, the filling started coming out, and eventually the cushions themselves began tearing. I temporarily repaired them myself because the seller again stated they do not provide replacements. When I later tried to purchase replacement covers, I was informed that the color/style I needed was no longer available. Most recently, additional cushions have begun coming apart and tearing in the same way. I reached out to the seller again, but they have not responded to any of my messages since June 3, despite multiple attempts from both me and Amazon Customer Service. Side note: WJSHome direct website support did inform me that they would escalate it to the Amazon team to inform them of needing to respond to my messages, but low and behold, circled back and told me that “I” would have to reach out to Amazon directly and they could not help me in this matter even though they said they would.