WjshomestoreReviews of wjshomestore.com

SCAM!!!!!!!!!!!!

WJS HOME This company is only interested in pushing their product as quickly out there warehouse and it’s not interested in resolving issues but to ignore and delay I have purchased on their website modular sofa a table and four chairs, being a senior citizen with health issues it is extremely difficult for me to deal with unresponsive company and is very frustrating and stressful, the items arrive quickly but the sofa is of extremely poor quality the pillows were you sitting on are extremely skimpy on stuffing probably it is to fit in to the horrible way in packing, this is why you feel as sitting on a hard surface, then the table came but with missing floor plate there for I was unable to assemble the table on table the have ugly bolts which are reflecting thru the glass top Never seen such defective design and I have also bought four chairs but since I have no table I have no need for the chairs I call but no one ever answers the phone so I emailed and then some finely some on email back promise to resolve the issue promised to send me the missing parts but I never got any parts so I emailed again and then some, I want to return all of this stuff I have purchased but they ignored me they have refund for this unusable table and refuse to send some one to pick up this table and the rest of the stuff I have purchased, as I said I’m an old man and unable to dispose of the table since it will cost me more than the purchase of this item in the first place. All I want is this company to remove and refund my money please someone help.

Sofa never arrived. Shipper said it was damaged. Reached out to WJS for refund. They were unresponsive. When I finally did receive an email they said I need to wait for the item to arrived damaged first and then return it in order for me to get a refund. Worst customer service experience I’ve ever had. Wound up having to file a despite for the charge with my bank. Buyer beware!!!

***SAVEONEY- DO NOT BUY*** this furniture is not good, you feel like you’re sitting on a wood box. Customer service is very unhelpful if you have any issues. The company also lied via email proof, that they offer pick up return services, and that is a LIE! They will say anything to have you get the item and then make it very difficult to return, plus they charge a lot to return per box, the boxes are huge..and very heavy…unless you have a pick up truck, good luck. I received a damaged couch. But before i opened the box, i tried to return once the delivery was so back and forth and they never delivered as they said, then i tried to stop the delivery because it was late and communication was awful, then i was lied to and told “don’t worry, once you get the delivery and still don’t want it, we offer a hassle free front door scheduled pick up service” That was a lie! Got the delivery, I opened on box, could barely get any of the pieces out from shoved air tight inside the bottom wood box…(huge pain) stupid concept. There was damage and I tried to then return…from there it escalated. They tried to offer me 200$ but I would still have to figure out how to return 8 huge heavy boxes @75 per box to return…impossible…I would have to rent a truck which costs me even more now. They offered a 600$ after that to cover return costs and I could keep couch…well I didn’t want the couch and then opened more boxes to check for damage and had more damage. So now I don’t want a couch and told them they could come Pick it up as I was told they offered and have in email, and I opened a claim, the company, Autnus Furniture/WJS, told me if they I took all reviews down and closed the claim they would refund me 50%. This place is a joke…the huddle you, they are not willing to fix the damage or issues of their crap couches on their end. Plus it takes hours to put these wood boxes together, flatten out quickly, not cushioned well…Will likely have damage…waste of time and money!!! ****DO NOT BUY***CHEAP**FLAT***HORRIBLE CUSTOMER SERVICE**THEY LIE***SAVE YOUR MONEY & TIME**ALSO READ ALL REVIEWS ON ALL SITES*** Supossively they try to take the bad ones down…or “fake” there likely is not fake reports/reviews, they just don’t want anyone making TRUTHFUL BAD COMMENTS TO WARN ANYONE ELSE!!!! DO YOUR RESEARCH, I wish I did more before I decided on this waste of space!! I could have font to the hardware store, bought some wood, put some boxes together and tossed on some pillow foam topping…literally!!! The outside cover will be Velcro and zippers!!!

This was the worst online purchase I've ever made. The couch was incredibly cheap in both appearance and construction and looked nothing like the quality I expected from the listing. As soon as I saw it, I decided I wanted nothing to do with it. The worst part is that if you're unhappy with the product, you're essentially trapped. Returning it means paying over $400 in return shipping, which makes sending it back incredibly expensive. In my experience, this purchase turned into an absolute disaster. Between the poor quality and the outrageous return shipping costs, I would strongly recommend shopping elsewhere.

9/14 update: no update from WJS home team store site or Amazon. My solution apparently may be too costly for them even though fairly reasonable outside of a refund so yeah… avoid. Would not recommend 9/4/2026 update… no resolution at this time still.. WJS home team (separate from the Amazon team) connected with me and gave me a “Not solution” meaning a solution that was never going to actually work and they did this on August 12,2026 and stopped responding on August 23, 2026 because they thought that replacing the cover was a sufficient solution when that does not fix the insert. So, to anyone interested in purchasing from them, do not do it. 8/8/2026 In response to the response of this review: It does state I purchased it on Amazon if you fully read my review. Now, some information… I can leave a review based on my experience with this company overall on TrustPilot, regardless of if I purchased it directly from the website. You’re still WJSHome and this is still a problem with your company, regardless of which part of your company did it. Update: I finally got a response on July 27, 2026 after almost 2 full months of no response. The seller decided that my 3 seat cushion inserts could be resolved by sending me a free corner module piece in hopes that it could repair the three seat cushions that have filling coming out of them. I explained to them that the corner module pieces back rest cushion and side rest cushion would not fill the seat cushion as it is completely different sizes. Unfortunately they have stopped responding again and only responded as I notified trust pilot of their terrible product and awful customer service so I will be updating this continuously. I strongly recommend avoiding this store. I should also mention this, a lot of their 5 star reviews are fake. I purchased a couch from them through Amazon. They had many 5 star reviews in their review section at the beginning but my review is literally the only one posted now and this was due to Amazon removing fake reviews. Do not believe the 5 star reviews! They are not real! Don’t ever! Since receiving the couch, I've encountered multiple quality problems and have tried working directly with the seller to try to resolve them. Unfortunately, the seller has stopped responding, and after Amazon Customer Service was also unable to get a response within 48 hours, I was advised to contact WJSHome directly. The issues began when the couch was delivered in the rain and left outside instead of under my covered porch, resulting in water damage to some of the items. I decided to keep the couch, I was refunded for 1 of the modular parts then received another and disposed of the two that were soaked by the rain. Soon after, the fabric texture began changing much faster than expected. The seller offered me a discount to purchase replacement covers, but before I could do that, the seat cushions became flat and uncomfortable. When I contacted the seller, I was told they do not replace cushion inserts and that I would need to purchase additional foam myself, which I did at my own expense. Over time, the problems continued. The seams on the inner cushion covers began coming apart, the filling started coming out, and eventually the cushions themselves began tearing. I temporarily repaired them myself because the seller again stated they do not provide replacements. When I later tried to purchase replacement covers, I was informed that the color/style I needed was no longer available. Most recently, additional cushions have begun coming apart and tearing in the same way. I reached out to the seller again, but they have not responded to any of my messages since June 3, despite multiple attempts from both me and Amazon Customer Service. Side note: WJSHome direct website support did inform me that they would escalate it to the Amazon team to inform them of needing to respond to my messages, but low and behold, circled back and told me that “I” would have to reach out to Amazon directly and they could not help me in this matter even though they said they would.

***DO NOT BUY*** Please read all reviews, this company is not good, customer service is worse. They will jerk you around and make returning very difficult and also charge you almost 1,000 to return product. These items are so cheap and crappy, flat, cheap wood that you can feel, such a waste of time and money!! They should honestly be reported. Horrible!! Fair warning. Check out other reviews. Ok let me be fair here because now they are asking me to add more and that it would not cost 1,000, let me clarify, I said “almost” a 1,000. I have 8 huge/heavy boxes at 75$ per box, but you can add in a truck rental for another 200$ for the return of the giant boxes…these would not ever fit in a normal car sedan. They tried to offer me a cheap 200$ as a partial refund…huh!? They claim I have not reported any damage of items, but I was told by someone in an email that they offered a front door home pick up service for returns and I was ok to open all boxes, I only opened one box and was very impossible to put all box in a air tight fitted box as is they say…so you want me to open 8 huge air tight boxes and “inspect” then put them all back as they came…?? It’s beyond unreasonable. Please send me a video of someone doing this process without any machines doing of the work…!! They making money by doing this and I walk away with nothing but losing more money!! As I said…***DO NOT WASTE YOUR TIME*** ITS A JOKE AND YOU WILL BE OUT HUNDREDS OF EXTRA $$

Ordered my couch and it shipped super fast . However because it is a couch it got shipped in several boxes . FEDEX is refusing to deliver the boxes due to non payment of funds from WJS and they have already started the process of returning some of the boxes . This is a highly stressful situation as I just moved and was looking forward to the couch I chose and now I can’t seem to get in contact to have the issue resolved .