WjshomestoreReviews of wjshomestore.com

I bought the 5 seat sectional and for the price point the couch is amazing! Assembly took me quite a bit of time and you need to let the cushions fluff up for a day or two before they are at their full capacity. I wanted to get new covers in a color other than the standard white, black, khaki or gray and Benny was so helpful during that process! My emails were always answered in a timely fashion. The color I want was back ordered by a couple weeks and when I checked in for an update Benny answered me within 4 hours. The bad reviews here sound like people expect the quality of a $10,000 couch. That’s most certainly not what you’re getting. However, the value here far exceeds the price tag.

The customer service is brilliant. I received a piece of my sofa that was damaged and they replaced it with zero hassle. I purchased an entire set of replacement covers in a different color for just over 400$- are you kidding me? I asked if I could get a different fabric, and they sent pics of different fabrics in different colors that I could choose from....the sofa is beautiful and comfortable. I get compliments all the time. I really couldnt be happier

SCAM!!!!!!!!!!!!

WJS HOME This company is only interested in pushing their product as quickly out there warehouse and it’s not interested in resolving issues but to ignore and delay I have purchased on their website modular sofa a table and four chairs, being a senior citizen with health issues it is extremely difficult for me to deal with unresponsive company and is very frustrating and stressful, the items arrive quickly but the sofa is of extremely poor quality the pillows were you sitting on are extremely skimpy on stuffing probably it is to fit in to the horrible way in packing, this is why you feel as sitting on a hard surface, then the table came but with missing floor plate there for I was unable to assemble the table on table the have ugly bolts which are reflecting thru the glass top Never seen such defective design and I have also bought four chairs but since I have no table I have no need for the chairs I call but no one ever answers the phone so I emailed and then some finely some on email back promise to resolve the issue promised to send me the missing parts but I never got any parts so I emailed again and then some, I want to return all of this stuff I have purchased but they ignored me they have refund for this unusable table and refuse to send some one to pick up this table and the rest of the stuff I have purchased, as I said I’m an old man and unable to dispose of the table since it will cost me more than the purchase of this item in the first place. All I want is this company to remove and refund my money please someone help.

Sofa never arrived. Shipper said it was damaged. Reached out to WJS for refund. They were unresponsive. When I finally did receive an email they said I need to wait for the item to arrived damaged first and then return it in order for me to get a refund. Worst customer service experience I’ve ever had. Wound up having to file a despite for the charge with my bank. Buyer beware!!!

Andy did an incredible job helping me!

***SAVEONEY- DO NOT BUY*** this furniture is not good, you feel like you’re sitting on a wood box. Customer service is very unhelpful if you have any issues. The company also lied via email proof, that they offer pick up return services, and that is a LIE! They will say anything to have you get the item and then make it very difficult to return, plus they charge a lot to return per box, the boxes are huge..and very heavy…unless you have a pick up truck, good luck. I received a damaged couch. But before i opened the box, i tried to return once the delivery was so back and forth and they never delivered as they said, then i tried to stop the delivery because it was late and communication was awful, then i was lied to and told “don’t worry, once you get the delivery and still don’t want it, we offer a hassle free front door scheduled pick up service” That was a lie! Got the delivery, I opened on box, could barely get any of the pieces out from shoved air tight inside the bottom wood box…(huge pain) stupid concept. There was damage and I tried to then return…from there it escalated. They tried to offer me 200$ but I would still have to figure out how to return 8 huge heavy boxes @75 per box to return…impossible…I would have to rent a truck which costs me even more now. They offered a 600$ after that to cover return costs and I could keep couch…well I didn’t want the couch and then opened more boxes to check for damage and had more damage. So now I don’t want a couch and told them they could come Pick it up as I was told they offered and have in email, and I opened a claim, the company, Autnus Furniture/WJS, told me if they I took all reviews down and closed the claim they would refund me 50%. This place is a joke…the huddle you, they are not willing to fix the damage or issues of their crap couches on their end. Plus it takes hours to put these wood boxes together, flatten out quickly, not cushioned well…Will likely have damage…waste of time and money!!! ****DO NOT BUY***CHEAP**FLAT***HORRIBLE CUSTOMER SERVICE**THEY LIE***SAVE YOUR MONEY & TIME**ALSO READ ALL REVIEWS ON ALL SITES*** Supossively they try to take the bad ones down…or “fake” there likely is not fake reports/reviews, they just don’t want anyone making TRUTHFUL BAD COMMENTS TO WARN ANYONE ELSE!!!! DO YOUR RESEARCH, I wish I did more before I decided on this waste of space!! I could have font to the hardware store, bought some wood, put some boxes together and tossed on some pillow foam topping…literally!!! The outside cover will be Velcro and zippers!!!

I am extremely pleased with my purchase! If you’re on the fence, don’t be—go ahead and make the purchase! You won’t regret it. Additionally, I would like to commend Andy, the customer service representative, for providing excellent customer service. His assistance was prompt, courteous, and professional. He was incredibly helpful throughout the process, and I truly appreciate his support. Thank you for such a great experience!