WjshomestoreReviews of wjshomestore.com

Response from WjshomestoreApr 24, 2026

Dear customer, thank you for your feedback, though I am very concerned to hear about this as we have no record of any inquiry from you in our system. We take our responsiveness very seriously, and after a thorough search of our records, we cannot find any emails matching your name, which leads me to believe there may have been a technical error or your message was unfortunately filtered into a spam folder. We would never intentionally ignore a potential customer, and it is disappointing to know we missed the chance to assist you. If you are still interested in our furniture, I would welcome the opportunity to personally answer all your questions and demonstrate the high level of service we provide. Please reach out to us again at our official support email so we can make this right and clear up any misunderstanding.

Response from WjshomestoreApr 24, 2026

Dear customer, I am truly sorry to hear about the frustration you experienced during the unboxing process and the damage to the latch piece. We utilize vacuum sealing and compact modular packaging to ensure the items remain secure and are not easily damaged during long-distance international transit, but I completely understand how this made the unpacking task more difficult than expected. Please rest assured that we take full responsibility for the broken armrest/headrest, and we would like to make this right immediately. I have already alerted our support team to look for your message, or you can contact us directly so we can arrange for a replacement part to be sent to you at no extra cost. We value your business and are committed to proving that our customer service is responsive and dedicated to your satisfaction.

Response from WjshomestoreApr 24, 2026

Dear customer, I am sincerely sorry for the frustration and lack of clear communication you have experienced with your order. We truly regret that our responses have felt delayed due to the international time difference, as our global support team works tirelessly to keep up with inquiries, often resulting in emails reaching you during late hours. Please know that it was never our intention to mislead you regarding the stock status, and we understand how disappointing it is to have missing pieces after switching colors for a faster delivery. I have personally looked into your case, and I want to ensure that the remaining three pieces are prioritized and tracked until they reach your doorstep. We take your feedback about our phone support and communication very seriously and are currently working to improve our response times. Please reach out to us one more time via email so I can personally provide you with the most up-to-date tracking information and a resolution that reflects our commitment to your satisfaction.