Whitney T.
only received 3 out of 5…
I have only received 3 out of 5 packages. It's very hard to get in touch with someone. One of the missing pieces is the ottoman which is what my dogs sit on. My living room is a mess because I cant move the new couch in its place without the ottoman. Can someone please reach out to me I jave emailed and tried to send chat information on the site and haven't heard anything
Response from WjshomestoreJun 24, 2026
Dear Customer, thank you for sharing your feedback, and we are incredibly happy to confirm that all 5 of your packages have now been successfully delivered to your home so you can finally clear your living room and welcome your dogs onto their new ottoman! We sincerely apologize for the initial anxiety and the brief delay in our response over the weekend and holiday period, as our modular sectionals are dispatched from multiple regional warehouses based on real-time stock allocation, which can occasionally cause carrier parcels to land a few days apart. We are so glad our team was able to connect with you to get everything sorted out completely, and we truly appreciate your valuable patience and understanding as we worked to ensure your complete setup arrived safely.