JoyReviews of withjoy.com

Appreciated that my options were clearly laid out so I could make the best choice for us and the guests who gifted us the item. Super easy to do and the communication was great throughout the process! It's never fun to have to tell someone their gift isn't coming, but Joy's support made it easy.

I had to figure out how to add a contact list from my phone to an excel or google sheet, which was a bit complex. Then half of the phone numbers didn’t have the +1 so I had to edit each by hand. I went to send the contact collection text and didn’t realize it would cost over $50. And getting an image on my invitation that wasn’t low resolution or too big was also challenging. Thank goodness for AI. Everything else has been great! I plan to order my invitations in the next couple weeks.

We opted to use Joy for our wedding website and registry because it was the easiest option with The MOST services available for free. So far we have been very impressed. We reached out to their support team with a question and they gave a quick response. Time will tell if we continue to have a seamless process, but as of now we are very happy with our decision.

Customer service was great once passed to a member of the team--AI chat at the beginning of the interaction was a bit frustrating.

If I could give zero stars I would. We booked our hotel through this website for a wedding months in advance. The day of check in our reservation was cancelled with no notice or email. We spent 5+ hours on chat with them trying to get a hotel only for them to say there were some available and begin booking us in to there were none available in the area and refused to rebook or reimburse us. We ended up finding our own hotel(it took 30 seconds) at 9pm and had to pay an outrageous amount extra for a same day booking.

Should be called “withripoffs”. Charges to send a note with the gift. Website not easy to find your person

Great website features and plenty of options available. The Google address is not picking correctly yet it’s right there on the map. On Google Maps it shows correctly but on the Joy page the address changes and picks something else. Also venue name does not appear on the home page. Only the location which is the general area.

I strongly regret choosing WithJoy for my wedding invitations. What was supposed to simplify wedding planning has instead become one of the most frustrating parts of the process. WithJoy provides very little transparency regarding the production and shipping timeline for physical invitations, leaving customers with no realistic expectation of when their order will arrive. After placing my order, I received a UPS tracking number that appears to be invalid. As a result, I have no idea where my invitations are, whether they have actually shipped, or when they will arrive. Meanwhile, my guests have been asking when invitations will be sent, and I have been left without answers. The delays have put me in an impossible position. Wedding invitations are time-sensitive, and WithJoy’s lack of communication has forced me to consider spending additional money with another company just to ensure my guests receive invitations on time. Instead of reducing stress, this service has created it. The most disappointing part is the complete lack of visibility into the status of my order. A wedding invitation company should understand that timing is critical. Customers should not be left wondering whether their invitations are lost, delayed, or even shipped at all. At this point, I feel that I paid for a product that I cannot reliably track and may not receive in time to use. I would not recommend WithJoy to other couples planning a wedding unless they are prepared for potential delays, poor communication, and unnecessary stress during an already demanding process. I am open to being contacted by WithJoy regarding a refund for the physical invitations or compensation for the additional expenses these delays have caused.