JoyReviews of withjoy.com

My guest and I booked a room through Joy from our friend's wedding site. When we arrived, the hotel room provided had substantial issues, including outlets not working, which would make it difficult for me to stay there -- I use a medical device to sleep. When we brought it up to the front desk, the hotel offered to move us into a different room without any pushback. At the end of our stay, we asked about a partial refund due to the price difference in the room we received. We were directed to work with Joy. Upon contacting Joy, they were quick to say their hands were tied because the hotel would not approve a partial refund, and the hotel is the only one that can issue a refund. When I contacted the hotel, the manager said they had no spoken to anyone on behalf of Joy, and said they were more than happy to approve a partial refund - unfortunately, Joy has to approve it since we booked our room through them. Sure... I reach back out to Joy, who continues to stonewall the issue until I file a dispute with my credit card. Once that happens, they're more than happy to work with both me and the hotel to find a resolution. But oh wait... since a dispute was filed, they can't process the refund till it's closed. Well, balls in their court -- they have until September to respond to the dispute, or I get to keep the full refund. I was more than happy to accept a partial refund for the difference in room pricing, but if Joy doesn't want to participate with the customer, I'm happy to keep the full refund from my credit card company.

Update: After waiting five days after initial contact with a support agent online with no response after day three, I emailed With Joy/Joy Registry using the email provided. I let them know when I needed to have the gift shipped out by otherwise I would need to cancel and a refund before I filed a dispute with my bank. Labor was real friendly and helpful about the situation, however, it should not take the threat of filing a dispute to receive any kind of response. Do not buy anything off of the Joy registry! Do not!!!! They have a delayed shipping feature that couples can utilize and if you buy an item from them for a bridal shower, it won’t be shipped right away even if you use a different shipping address than what the couple has on file. That’s exactly what is happening to me. I bought a gift off their registry thinking it was your standard online shopping thing where you buy the item and it’s shipped to whatever address you put in within a couple days. It’s been over a month since I bought off my cousins registry and her shower is in two weeks. I contacted customer support, explained that I hadn’t received the item that I put my address in for, only for them to then tell me about the delayed shipping feature. I said that the item won’t be going to them, it’ll be going to me and I need them to either update the address or bypass delayed shipping. And if they can’t do that, I want to cancel my order. Keep in mind the fact that a $20 item you find in the store is being sold on their website for $60. Customer Service rep said it won’t be a problem to bypass but it’ll take the team 1-2 business days to approve. It’s been three business days since then and they haven’t reached out. So, I reach out again to see what’s going on. They tell me again that they need 1-2 business days to approve. I explain that this is an item for my cousins shower in two weeks and I need it for then. No response as of yet. At this point, I want to cancel the order and if they can’t, I’ll have to dispute through my bank.

I was having trouble getting money out of my honeymoon fund! I reached out and a whole group of people Calvin, Angel, and Lanie all helped me get it solved! They deserve so much respect and they made my experience so great!

I love the joy, it made the management of my event so easy but yet customizable.

The registry integration is horrific! It does not update with Amazon. We have received duplicate gifts because people have bought them and they’re not being removed. We have removed gifts from our registry that we’ve decided we no longer want and somehow they still showed up on the wedding website registry people have bought them and then there’s no option to return them because we don’t have the Amazon information all in all. I would never use this site as a bride again.

I found the website easy to learn, I like all the customization options. I like what comes pre-filled as it gives a great idea for a starting point. Occasionally the website and the app lags a little while loading. It would be nice if the bride and groom were included in the guest count so that didn't need to be accounted for.m

Creating the website and organizing all our guest was super easy on the desktop. I think what surprised me the most was that the app was even easier and just fun to use. I was able to update RSVPs from my phone. I could change anything on the site that I needed to and the pictures. I didn't use the categorizing part of the RSVPs but I could see how that is a really useful tool. Also, designing and then sending out my invitations was super simple. I wish I would've asked for all my guests emails sop that the delivery could have been free, but that's okay texting all my guest was just a small fee.

Loved how easy it was to design my wedding website! Easy prompts and useful tips.