JoyReviews of withjoy.com

It is a great website - slightly confusing to use, but very helpful for all the different elements of the wedding!

DO NOT BOOK HOTELS THROUGH WITHJOY!!!! I booked two nights hotel stay through withjoy for a friends wedding and paid in full. When we arrived at the the hotel, reception informed us that the card used to pay for the reservation had been declined. This credit card turned out to be a travel agents card that withjoy had used. I ended up paying the hotel again in full for a new reservation. Now several hundreds of £££ out of pocket. To this day withjoy haven't refunded the money after multiple times of asking. withjoy state that this is due to them working with their "travel partner". Each email I keep informing withjoy their relationship with their travel agent isn't anything to do with me. I bought a service directly from withjoy. They should refund the money and internally resolve whatever issue they've had with their supplier, as its nothing to do with me. After a 20 email thread conversation with, withjoy they still haven't refunded the money. I'm now in contact with my credit card company to recover the money. DO NOT BOOK HOTELS THROUGH WITHJOY!!!!

Best webpage we tried for setting up the RSVP. If we had known about Joy earlier we would‘ve even used it for the wedding website. Unfortunately, we already built our website before. It takes a bit to understand how to navigate the webpage, but it‘s worth it!

I wasn't crazy about the interface for registry cash gifts (they take you to a page that implies you have to pay $5.99 for an e-card [you don't; you can get a free nonpersonalized card]; then they offload you to Venmo to actually send the gift, and you have to go back to mark "gift sent" in their interface -- all in all, it would have been much easier to just send a check and a physical card).

Smooth straightforward set up. Quite impressive

Be warned!! Hotel booking prices charged are NOT as advertised. When booking a hotel via the site following my RSVP to a wedding I selected a hotel advertised at £75 per night. We need 3 rooms for our family, I selected what I needed and ticked fully refundable. Once paid I received a confirmation which was one room for 2 nights at a price of £180 per night!! Not at all what I had requested. Maybe I made a mistake, maybe it was a website error. I contacted Joy immediately to request a refund so I could book again. The booking is still months away. To this date they are still contesting that there is nothing they can do and are unable to refund or change. Nice website for the wedding, don't recommend you ask your guests to use for hotels. Misleading.

I made a reservation through the Joy app for a hotel stay for two nights and paid in full through the app. When I checked in Friday the hotel asked for my credit card. I of course expected it to be for incidentals so I had no problem with the request. Half way through my stay I decided to stay an extra day and asked about the cost for that. At that time I was told that my reservation was only for 1 night and the hotel was expecting that I would be checking out that same day. I told the front desk that my reservation was for two night and I took her the email confirmation showing the two nights and that it was paid in advance. The Hotel was able to accommodate me with my desired stay but I was told that they would need to charge me for the full stay because Joy had advised them that I was to pay the hotel directly. So instead of me paying for two nights at a reduced rate and maybe full price for the additional night, I paid a reduces rate of $310 for the 2 nights and another $570 for 3 nights at full price. I want someone to make this right.

Joy has made wedding admin so simple! They have a huge selection of Save the Dates to choose from and designing the wedding website was so straightforward and made sure we included all of the relevant information for our guests. Definitely recommend!