JoyReviews of withjoy.com

Terrible Customer Service And Completely A Ripoff Steer Clear & Far Away From Them

Jhondel is amazing! 4th person to try to help, but was the ONLY one who actually cared or knew enough to help answer my questions. Thank you!

Love how easy it was to create our wedding website! With the new multi-language option, we’re also able to give all our guests a much better and more personalised experience.

I really wanted to like WithJoy after reading up on it and still gave them a chance after hearing how buggy it is but there's too many bugs for me to trust Withjoy with my money or recommend Withjoy to others. I'd encourage the Withjoy leadership to care about this more since it's hurting their brand. Let me first say though that they did have features that were nice like tagging guests, allowing granular website settings, having lots of website templates to choose from, and being able to order save the dates/invitations in house that link to the website. However, here are just some of the bugs we ran into which I feel like are so basic that it would be unacceptable at any of the other companies I've worked at: - Merge Duplicates does not work correctly. It mixes up addresses and leaves the guest entry in a bad state. This is especially bad because the contact collector creates a new entry instead of updates an existing entry so you are encouraged to merge duplicates. - The Track Your Order button shared an external link to UPS with a prefilled invalid number. I later figured out on my own that the number was for USPS not UPS. - The iOS app has places where it runs into a never ending loading loop (ex. Website overview page) making it sometimes impossible to use

Joy is very useful and easy to navigate but offers good quality system

I had to cancel a hotel booking for a family wedding in July and, unbelievably, I am still waiting for my refund of over £1000 almost 8 weeks later. I had paid for free cancellation at the time of booking and was informed via email that I would be refunded in full. However, despite countless frustrating phone calls and emails over the last 8 weeks, I still do not have the refund. Dealing with Nuitée (the company behind JOY) has been a hugely stressful experience. The support staff I speak to have tried their best but they have no power except to repeatedly email the finance team regarding my case. When I ask to speak directly to a manager in customer services and/or the finance team, I am repeatedly told this is not possible. I have been told one story after another about the failure to refund me; hence, I have completely lost trust in this company. I have raised a formal complaint in writing and in phone conversations, but no manager has had the courtesy to respond to my complaint. I am in despair and fear I may never see the refund to which I am entitled. I WILL NEVER USE JOY AGAIN FOR HOTEL BOOKING.

The wedding website itself is fine, but the registry was a really big issue for us. We had a cash fund, thinking it would be an easy way for guests to give us money, but it has been a nightmare. We tried to withdraw the money, and it wouldn’t come through, we contacted support, who constantly say give us 2-5 working days and never get back about anything, and now a month after the wedding, the guest got an email saying it was being refunded. However, they haven’t seen evidence of the money yet, making it really difficult for me to sort out and getting a guest involved is really embarrassing when it comes to wedding gifts. Money transfers should be the simplest thing on the registry, and this has been really stressful. Don’t use cash funds if you choose to use joy.

This was the worse reservation cancellation I have ever experienced. I requested Joy to cancel and confirm cancellation. Using the Joy website and following the instructions was not successful. I spent 2 days and 6 hours trying to cancel through hotel, Booking.com and joys website. I finally lodge a refund claim for refund and a complaint with Visa. Then I heard from Margo the concierge who finally confirmed my refund and cancellation. Apparently others are experiencing the same frustrations with changing or cancelling reservations.