JoyReviews of withjoy.com

Cons: I can’t add table numbers, after syncing my contacts and editing it started to glitch. My guests are stressed out trying to rsvp. Pros: website is well organized

Fast, polite response to my queries

I’ve had issues with adding registries - they were showing as black boxes and none of the “fixes” worked. I got constant emails from guests who couldn’t figure out the registry bc of the black box. I also have been unable to get the money from our honey moon fund - it is not user friendly at all and we have had to reach out to the Joy team for help. Tbd on if they are able to help.

WithJoy is a great wedding website. It is very intuitive and made organizing our wedding and keeping everything in one place so much easier. Highly recommended!

I Find joy a great website to use, and I’m particularly impressed that it is free. He can’t be a little hard to navigate at times and I found myself going back backwards and forwards between different parts fairly regularly when trying to create the website. Once you’ve managed to get it figured out though it is a great website. We are nearing the stage of sending our invitation so I am looking forward to seeing the process with others using it.

I only wish I could rate them negative stars… First problem: I could only make a single room reservation, not a reservation for multiple rooms at a single hotel. Should’ve taken this first hint, but it was for a much loved nephew’s wedding so I pressed on… Did I mention I paid the the three rooms up-front? :/ Second problem: I needed to add a name to the three separate reservations I ended up making — I was going to arrive later than the rest of my party and wanted them to be able to check in without. So I called the hotel — Hyatt Place Baltimore Inner Harbor, which…oof, please just don’t even think about staying there, folks — to add a name to all three rooms. On four separate calls I was informed that they received 6(!) reservations from the withjoy[.]com/Priceline ding-dongs (remember I only made three and only received three confirmation emails) and that five(!) of them had been cancelled, leaving me with only one king room reserved (for a party of 6). So I cancel the one reservation and booked three rooms elsewhere. Third problem: withjoy[.]com only offers email support. Really slow, really ineffective email support. No phone number to call where it’s easier to explain things and where problems can be handled through real-time, synchronous communication. Anyway, my issue got passed about between a total of four people, each who were only capable of assuring me over email I’d get a full refund, but were in reality incapable of helping sort things out with the Hyatt Place Baltimorons of the Inner Harbor. Fourth Problem: a week goes by, with a few email responses saying they were “looking into it” only for them to say — without offering *any* evidence whatsoever — that the Hyatt Place Baltimorons of the Inner Harbor “front desk” — the same (Balti)morons who informed me that my reservations were cancelled, mind you — said that my “reservations were confirmed on their end.” And also that “They have also confirmed that they were able to accommodate you during your stay.” And finally “Due to this, no refunds were processed.” So to say they’re the worst wedding booking site ever is not doing it nearly enough justice. Stay away, everyone! Unless of course you like dealing with incompetent swindlers that prey on people participating in the formation of core family memories. Believe me, my entire family will always remember this wedding, but not necessarily for all the joy. Withjoy[.]com’s superlatively crappy performance will certainly be part of the family lore, too. Hope all wedding planners read this, take it seriously, and don’t put their wedding guest through the agony of dealing with withjoy[.]com.

Absolutely awful experience. We booked a hotel through them for an event since the event was being organized by them. We reach the hotel after travelling the whole day just to find out that our reservation was cancelled. I had already paid, could not reach anyone in customer service because they had no phone number and no one responds to the emails. Ended up canceling and rebooking at a higher rate cause its a higher rate. Now will dispute the charges paid the, with the Credit Card company.

Love how they help with everything from keeping track of invites to hotel blocks.