JoyReviews of withjoy.com

LOve the app. it helped with planning and guest for my friends wedding

Withjoy? More like with great sadness! We booked a room via a wedding invitation and once we arrived at the hotel the front desk told us that the reservation has been cancelled! No communication from withjoy! We therefore had to pay for a night then and there which turned out to be cheaper than via their website despite it saying that "we will give you the best rates" ... Their best rate was nearly 50% more expensive. Avoid anything to do with them!!

I highly recommend not booking travel through the With Joy Conceirge. There are not humans on the other side of the booking, and so if you require assistance or amendment, you will be caught off guard. We made a booking, but had subsequent changes to our airline. We wanted to retain the travel booking, but move the date forward by one night. So no refund, no cancellation, no reduction in length of stay. The Conceirge team kept assuring me they were negotiating with the hotel, only to continually say: “Unfortunately, the hotel was unable to approve your request for the booked reservation. I understand this is not the outcome you were hoping for, and please know that we made every effort to negotiate on your behalf.” After several of the same script was repeated to me, I have highly suspected there is no human on the other side of this platform, but trained AI bots. The agents were unwilling to give alternative responses. I took the liberty of contacting the hotel myself, to explain the situation and request consideration. Especially as our dates were changing to weeknights, not weekend, we expected this would be no issue and it was several months in advance. We could see online if we booked today there was still availability for the dates. We are talking about a one day difference in the original booking, that is what we were requesting. The hotel was able to provide me with written confirmation that they would be willing to process the amendment - but that they couldn’t manually do so, that it had to be done through the third party platform. Unfortunately, due to With Joy Travel Conceirge, I have spent over a week going around in circles, unable to seek resolution for a very simple amendment. I would highly recommend not booking travel through this platform. Avoid at all costs. The discount is not worth it. There is zero customer service. And they have been clearly lying that they were seeking to resolve our request with the hotel. I am yet to seek resolution on this and it was been nearly two weeks. If I could give lower star rating I would. If the team resolve this, I will amend my rating, but will still issue caution ⚠️

I booked a room through Joy, and unfortunately the entire experience was extremely frustrating and poorly handled. After making the reservation, it took several days before Marriott even received it in their system. Once Marriott finally had the reservation, I contacted them to request a handicapped-accessible room for my wife, who requires wheelchair accessibility. Marriott advised me that an accessible room was not available. I immediately went back to Joy and asked for assistance. I was repeatedly told they would reach out and work on the issue, but there was plenty of talk and virtually no meaningful follow-through. I was left with the impression that they were trying to resolve the problem, yet nothing was actually accomplished and no clear answer was provided. Because my wife required appropriate accommodations and I could not continue waiting indefinitely, I had no choice but to make other arrangements on my own. Approximately three weeks later, after receiving no meaningful resolution, I had to contact Joy myself regarding my refund. I was then informed that the refund had been denied. Conveniently, this only came after I followed up. The most troubling part is that much of this situation could have been avoided if the original reservation had been transmitted to Marriott promptly. Had Marriott received it when I initially booked, there would have been substantially more time to address the accessibility issue, locate an appropriate room, or make alternative arrangements. Instead, I experienced delays, poor communication, promises of assistance without action, and ultimately a refusal to refund me for accommodations that could not meet my wife's accessibility needs. I have kept the correspondence and timeline documenting what occurred and am now considering pursuing the matter through small claims court if it cannot be resolved fairly. Based on my experience, I would be extremely cautious about booking through Joy, particularly if you have accessibility requirements or need dependable customer service when something goes wrong.

Its been great for keeping track of guests and sharing pictures

BEWARE If I could put ZERO stars I would! This company has no consideration for clients. I am extremely frustrated with how Joy has handled my hotel reservation and refund request. I paid $863.24 through Joy for a stay at Whitetail Court Hotel scheduled for September 4–6, 2026. I contacted both Joy and the hotel in advance because I will not be using the reservation and was trying to resolve the matter before the stay. Whitetail Court Hotel told me in writing that Joy retains my payment and credit card information and that the hotel does not receive the funds until a few days after the reservation date. Joy then told me in writing that Joy is the merchant of record and processes my payment, but also said that the hotel has final authority over whether a refund can be granted and that Joy cannot refund me without the hotel’s agreement. This has left me caught between two companies giving me different explanations about who controls my money and who can resolve the refund. I understand that the reservation was originally listed as non-refundable. My complaint is about the way my efforts to resolve the situation have been handled and the conflicting information I have received about the payment and refund process. My stay has not even occurred yet. I would like Joy to take responsibility as the merchant of record, work with the hotel and its travel partner, and provide a clear resolution rather than continuing to send me back and forth. I am still willing to resolve this directly with Joy and will update this review if they provide a satisfactory resolution.

It wasn't easy to populate the forms - sometimes I would lose the formatting and it was VERY difficult to figure out how to get it back. All the sneaky ways that I was getting charged for things was VERY off-putting. I would have preferred UPFRONT information about fees before I wasted so much time. Charging to text message guests is gross. Paying for simple invites that I sent digitally - stupid. I will never recommend this site to anyone. There are much better options.

It took me a while to get used to it however, from an end user standpoint they say I did a good job. I had my niece go in and check it out after I set everything up. I am 62 years old and not very computer literate.