HavieReviews of withhavie.com

My device stopped working but their customer service team helped me get a replacement easily.

I’ve had one of their lamps before and I really loved it and I used it a lot until the motor broke and it wouldn’t spin anymore and I sent a message to an ad just to say how much I liked it and that I was bummed that it broke and they messaged me personally and they offered to send me a completely new one and I can’t thank them enough and it was for free .

i ordered to the wrong address by accident, freaked out, and tried to get in contact asap. and she responded asap!! fixed everything up and now i should be getting another one sent to my address! time will tell once it arrives :)

This is in regards to customer service. I emailed Havie because I accidentally put in the wrong shipping address, Isabelle responded swiftly and updated it ASAP making the whole thing super easy.

At first I was frustrated because the touch feature wasn’t working (I came to find I needed to be better about reading instructions). The touch feature is on the logo, not the side silver panel buttons. Isabelle responded to my email to support first thing Monday morning. She was kind, thorough, and attentive. She walked me through what I needed to do to get the light to function with manual touch vs. remote. She gave an incredible experience and service.

My wife loves the lamp, and customer service is great!

Their lamp creates a beautiful atmosphere and is well built. The customer support is amazing! Their response time is super fast and they offer great solutions and show a lot of goodwill. In fact, this company was one of customer-friendliest I have ever contacted. Definitely a recommendation!

I am putting a 5 star to customer service. I got a defective lamp and Isabelle from customer service helped me through the process of getting a replacement . She made it smooth and was very helpful.