HavieReviews of withhavie.com

I’m still waiting for my Havie light to arrive. But in the meantime, I had a GREAT customer service representative respond to my concern. Shout out to Isabelle! Thank you for fundamentally improving what could’ve been a horrible experience. There was a lack of communication about a delay in my order — due to low supply and unusually high demand. 4 days after my Havie light was supposed to arrive, it hadn’t even shipped yet. But Isabelle responded to my email, when asking for an update and partial refund for the delay. She didn’t just listen to my issue. She empathized and offered valuable compensation to address the problem. She was so kind, empathetic, and respectful that it made every interaction afterwards more pleasant! I can’t wait for the Havie light to finally get here. But I must say, Isabelle made part of the waiting so much easier with her understanding and patience. Thank you, thank you, thank you! One of the best examples of customer service I’ve ever experienced.

The light is very relaxing and brings great ambience. I had a little difficulty getting it set up initially, but the customer service team helped me out. I got a quick response that helped me troubleshoot and resolve the issue. Isabelle was lovely! Looking forward to lots of use from my Havie

My experience easily could’ve been poor, given that my order was shipped to the wrong address twice and when received, it was broken. However the helpful and friendly service of Isabelle saved the day! Throughout the ordeal, she was committed to getting the product to me and showed great empathy and follow through. Thank you Isabelle for all of your efforts and kindness.

Great customer service! I reached out to follow up on charging cables which were not included. Isabelle promptly explained and the issue was dealt with well. I love these lamps!

At first I was frustrated due to delivery delays. But Isabelle with Havie Customer Service responded to my complaint e-mail with fantastic follow up. I now have my Havie lamp and love it, but it is really Isabelle's thoughtfulness and attention to detail that impressed me the most and will keep me coming back in the future!

Isabelle was amazing great customer service so very helpful,

Product works terribly but Isabelle with customer service was amazing!

After ordering countless items of instagram and they never show up it is nice that Havie has an actual responsive customer service department!