WiseyReviews of wisey.app

Response from WiseyOct 5, 2024

Dear Megan! Thank you for giving us the feedback. We are truly sorry to hear about your experience with us, and we apologize for any confusion regarding our trial and billing practices. We strive to be transparent, and it’s concerning to learn that we fell short in your case. Please reach out to our support team at [email protected] with your account details so we can investigate the charges and assist you further. Your satisfaction is important to us, and we want to ensure this issue is resolved. Thank you for bringing this to our attention!

Response from WiseyOct 5, 2024

Dear Michael! Thank you for sharing your feedback. We deeply regret the experience you've had with our service and any confusion regarding your refund. This is not the standard we aim to uphold, and we apologize for the inconvenience caused. Please reach out to our support team at [email protected], providing any relevant details about your cancellation and refund request. Your trust is important to us, and we are committed to making this right. Cheers!

Response from WiseyOct 5, 2024

Dear Rohan! Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience caused by the duplicate charges and for any confusion regarding the program fees. We understand how frustrating this situation can be. Please contact our support team at [email protected] with the details of the charges, and we will work quickly to resolve this issue, including ensuring any incorrect charges are refunded. Additionally, we'll clarify the program inclusions and make sure you have access to everything you're entitled to under your subscription. Have a lovely day!

Response from WiseyOct 5, 2024

Dear Scott! Thank you for sharing your concerns. We take all feedback seriously and strive to provide a transparent and genuine experience for our users. While we understand that some reviews may raise questions, we assure you that we are committed to improving our service and addressing any issues brought to our attention. If you ever decide to give Wisey a try or if you have specific concerns, feel free to reach out to our support team at [email protected]. Have a great day!

Response from WiseyOct 5, 2024

Dear Valued Customer! Thank you for taking the time to provide such detailed feedback. We sincerely apologize for your experience with our ADHD quiz. We understand the importance of evidence-based tools, and your concerns regarding the accuracy of the quiz and its portrayal of results are taken very seriously. While our intention is to offer guidance and support, we recognize the need for improvements in presenting accurate and responsible assessments. We greatly appreciate your insight as a researcher and will share this with our team to ensure we are better aligned with proper standards. Should you wish to discuss this further or have any additional feedback, feel free to reach out to us at [email protected]. Have an awesome day!

Response from WiseyOct 4, 2024

Dear Kristen! Thank you for sharing your first-day experience with Wisey! We're so glad to hear that you find the platform straightforward and easy to use, and it's great to know it’s helping you stay focused—especially since that’s so important. Thank you again for the 5-star review and we hope you continue to enjoy your time on the service :)

Response from WiseyOct 4, 2024

Dear Jennifer! Thank you so much for your wonderful feedback! We're thrilled to hear that Wisey has been helpful for both those with and without ADHD. We’re glad you found the learning modules effective and that our customer service was able to assist you quickly and kindly. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. If you ever need further support, feel free to reach out at [email protected]!

Response from WiseyOct 4, 2024

Dear Craig! Thank you for sharing your experience with us. We’re sorry to hear that the content didn’t meet your expectations and that you felt the personalized plan was not as advertised. We strive to create helpful and engaging resources, and your feedback will help us improve. Regarding the pricing and offers, we do aim to provide clarity about all charges and refund policies, and we apologize if this was not clear. If there’s anything we can do to resolve your concerns, please reach out to us at [email protected]. Have an amazing day!